The Cybersecurity and Communications Reliability Division (CCR) works with the communications industry to develop and implement improvements that help ensure the reliability, redundancy and security of the nation's communications infrastructure. CCR oversees and analyzes network outage reports submitted by communications providers to identify trends in network disruptions. CCR staff then works with communications providers to facilitate improvements to communications infrastructure reliability. CCR also manages the FCC's Disaster Information Reporting System (DIRS) which is a voluntary, web-based system where communications service providers, including wireless, wireline, broadcast and cable companies can report infrastructure status and situational awareness information during a crisis. CCR performs detailed technical studies of public safety and commercial communications systems during times of disaster to identify and share best practices for emergency preparedness and response.
Phone: (202) 418-2478
Email: email@example.com 
- Jeffery Goldthorp, Acting Chief
- Lauren Kravetz, Deputy Division Chief
- John Healy, Associate Chief