Tips for VoIP Subscribers

If you have or are thinking of subscribing to an interconnected VoIP service, you should:

1. Provide your accurate physical address to your interconnected VoIP service provider to ensure that emergency services can quickly be dispatched to your location.
2. Be familiar with your VoIP service provider’s procedures for updating your address, and promptly update address information in the event of a change.
3. Have a clear understanding of any limitations of your 911 service.
4. Inform children, babysitters, and visitors about your VoIP service and its 911 limitations, if any.
5. If your power is out or your Internet connection is down, be aware that your VoIP service may not work. Consider installing a backup power supply, maintaining a traditional phone line, or having a wireless phone as a backup.
6. If you have questions about whether the phone service you are receiving is an interconnected VoIP service, contact your service provider for further information.