Filing an Informal Complaint
January 29, 2015 (Updated)
The Federal Communications Commission gives consumers the opportunity to file informal complaints...
Dial 211 for Essential Community Services
May 20, 2011 (Published)
In many states, dialing “211” provides individuals and families in need with a shortcut through...
Calls Made From Payphones
March 31, 2014 (Updated)
Background In order to encourage competition and the continued availability of payphones,...
Caller ID and Spoofing
December 30, 2014 (Updated)
Caller Identification, or "Caller ID," allows you to identify a caller before you answer your...
Accidental 911 Calls from Wireless Phones Pose Risk to Public Safety
October 29, 2014 (Updated)
Unintentional 911 calls placed from wireless phones clog the phone lines that deliver 911 calls to...
Directory of Media Bureau Pages
October 18, 2011 (Published)
How can I learn more about the discontinuance of telecommunications service?
March 27, 2011 (Published)
There are important steps for consumers and companies when service is ending. If you are a...
Keeping Your Telephone Number When Changing Service Providers
February 4, 2015 (Reviewed)
Under the Federal Communications Commission's "local number portability" rules, you can switch...
How to File a Complaint
August 9, 2014 (Published)
The Federal Communications Commission regularly receives complaints from consumers on a wide...
Cramming - Unauthorized Charges on Your Phone Bill
May 25, 2011 (Published)
Cramming Settlement for Consumers Announced Dec. 19, 2014: The FCC, along with the FTC and...