Understanding Your Telephone Bill
March 31, 2014 (Updated)
Background Consumers are sometimes confused by the various charges and items on their monthly...
Tips for Avoiding Bill Shock on Your Mobile Phone
October 17, 2014 (Updated)
Without automatic usage alerts, it can be hard to know when you're running up a surprisingly high...
Surcharges for International Calls to Wireless Phones
October 20, 2014 (Updated)
Consumers should be aware that placing an international long distance call from your wireline...
Consumer Information and Disclosure: Truth in Billing
March 4, 2011
Empowering Consumers to Avoid Bill Shock
March 4, 2011
How to File a Complaint
August 9, 2014 (Published)
The Federal Communications Commission regularly receives complaints from consumers on a wide...
Cramming - Unauthorized Charges on Your Phone Bill
May 25, 2011 (Published)
Cramming Settlement for Consumers Announced Oct. 8, 2014: The FCC, along with the FTC and state...
May 19, 2011 (Published)
What is Call Splashing When you place a long distance call from a public phone (a payphone, hotel...
Unwanted Telephone Marketing Calls
October 8, 2014 (Updated)
Background Has your evening quiet time or dinner been interrupted by a call from a telemarketer?...
March 28, 2011 (Published)
Welcome to FCC.gov's Online Tutorials. These screencasts will walk you through certain functions...