Frequently Asked Questions on New Ten-Digit Numbering Requirements for VRS and IP Relay FAQ
May 10, 2011 (Published)
Background The Federal Communications Commission (FCC) has adopted rules that require Video Relay...
Filing an Informal Complaint
April 21, 2014 (Updated)
The Federal Communications Commission uses informal complaints to help consumers resolve problems...
Dial 211 for Essential Community Services
May 20, 2011 (Published)
In many states, dialing “211” provides individuals and families in need with a shortcut through...
Children's Internet Protection Act
July 16, 2014 (Updated)
Background The Children’s Internet Protection Act (CIPA) was enacted by Congress in 2000 to...
Calls Made From Payphones
March 31, 2014 (Updated)
Background In order to encourage competition and the continued availability of payphones,...
Caller ID and Spoofing
June 23, 2011 (Published)
Background Caller Identification, or “Caller ID,” allows you to identify a caller before you...
Accidental 911 Calls From Wireless Phones Pose Risk to Public Safety
May 19, 2011 (Published)
Background Unintentional 911 calls placed from wireless phones clog the phone lines that deliver...
Directory of Media Bureau Pages
October 18, 2011 (Published)
How can I learn more about the discontinuance of telecommunications service?
March 27, 2011 (Published)
There are important steps for consumers and companies when service is ending. If you are a...
Portability: Keeping Your Telephone Number When You Change Service Provider
March 31, 2014 (Reviewed)
Background Under the Federal Communications Commission’s “local number portability” (LNP) rules,...