Accidental 911 Calls from Wireless Phones Pose Risk to Public Safety
October 29, 2014 (Updated)
Unintentional 911 calls placed from wireless phones clog the phone lines that deliver 911 calls to...
Directory of Media Bureau Pages
October 18, 2011 (Published)
How can I learn more about the discontinuance of telecommunications service?
March 27, 2011 (Published)
There are important steps for consumers and companies when service is ending. If you are a...
Keeping Your Telephone Number When Changing Service Providers
February 4, 2015 (Reviewed)
Under the Federal Communications Commission's "local number portability" rules, you can switch...
How do I use 711 for Telecommunications Relay Service?
March 4, 2011 (Published)
The Federal Communications Commission (FCC) has adopted use of the 711 dialing code for access to...
How to File a Complaint
August 9, 2014 (Published)
The Federal Communications Commission regularly receives complaints from consumers on a wide...
Cramming - Unauthorized Charges on Your Phone Bill
May 25, 2011 (Published)
Cramming Settlement for Consumers Announced Dec. 19, 2014: The FCC, along with the FTC and...
Voice Mail Fraud - Beware
October 8, 2014 (Reviewed)
If you don’t change the default password on your voice mailbox, you, or your company, could be in...
Recording Telephone Conversations
March 31, 2014 (Reviewed)
Background The Federal Communications Commission (FCC) currently has no rules regarding recording...
Protecting Your Privacy
March 31, 2014 (Updated)
Background In today’s environment where numerous entities collect and store personal information...