State Complaints per 1,000,000 Lines

 

Purpose: This report provides a view over time of the average number of total trouble reports per 100 lines, for those telephone companies required to file the ARMIS 43-05 report, i.e., incumbent local exchange carriers subject to elective and mandatory price cap regulation. Data are available for several user-selectable levels of aggregation (Large ILEC Regions, All Reporting ILECs, Large ILEC Study Areas, Mid-Sized ILEC Study Areas, Individual Holding Company, Individual State), and may be displayed by Residence, Business, and Combined Residence and Business service classes. Data are displayed by year under the current corporate structures, for the most recent 10-year period.

 

Source: ARMIS 43-05, Table V, Column (da) Total, Rows 320 Number of Business Access Lines, 322 Number of State Complaints - Business, 330 Number of Residence Access Lines, 332 Number of State Complaints - Residence.

 

Content: Results may be selected and displayed for the following aggregations:

 

·         Large ILEC Region: AT&T, Qwest, and Verizon - results for each of these three companies (based on combined study areas for each of the three), plus the combined results of all three companies.

 

·         All Reporting ILECs: Results at the study-area, rolled-up holding company, and rolled-up total levels using data from each of the reporting ILEC holding companies (BellSouth, Qwest, Southwestern Bell, Pacific Telesis, Southern New England, Ameritech, Verizon, Cincinnati Bell, Citizens, Iowa Telecom, Embarq, and Windstream).

 

·         Large ILEC Study Areas: Results at the study-area, rolled-up holding company, and rolled-up total levels using data from each of the large ILEC holding companies (AT&T, Qwest, and Verizon).

 

·         Mid-Sized ILEC Study Areas: Results at the study-area, rolled-up holding company, and rolled-up total levels using data from each of the mid-sized ILEC holding companies (Cincinnati Bell, Citizens, Iowa Telecom, Embarq, and Windstream).

 

·         Individual Holding Company: Results for the selected holding company at the study-area and rolled-up holding company level.

 

·         Individual State: results for each reporting ILEC within the selected state, plus the combined results for all reporting ILECs in that state.

 

ARMIS Report data for companies who have not filed any ARMIS data more recently than the fifth year preceding the current year are not available in the system, i.e., if the last year in which a company filed ARMIS data is 2002 or earlier, then no ARMIS data for that company is in the system.

 

Method: First, for years 1996 and earlier, multiply values in Rows 320 and 330 by 1,000. Then, for individual COSA results, the average number of state complaints for business per 1,000,000 business access lines equals Row 320 ¸ (Row 322 ´ 1,000,000), and the average number of state complaints for residence per 1,000,000 residence access lines equals Row 330 ¸ (Row 332 ´ 1,000,000). Finally, for aggregate results, first sum all rows before performing the calculations described above. All results are rounded to the nearest whole number.