Broadband Consumer Labels
Broadband Labels (Internet de Banda Ancha Etiquetas - en español) are designed to provide clear, easy-to-understand, and accurate information about the cost and performance of high-speed internet services. The labels are modeled after the FDA nutrition labels and are intended to help consumers comparison shop for the internet service plan that will best meet their needs and budget. Internet service providers that offer home, or fixed, internet services, or mobile broadband plans are required to have a label for each service plan they offer.
Beginning April 10, 2024, consumers should look for broadband labels at any point of sale, including online and in stores, for providers with more than 100,000 subscribers. A glossary (glosario en español) is available to help consumers better understand the information displayed on the label. To review a sample home internet, or fixed, label created by the FCC, download the home internet label in PDF format. You can also review a sample mobile broadband label in PDF format.
The ACP Is Winding Down
The Affordable Connectivity Program, an FCC benefit program helping to ensure that more than 23 million households can afford broadband, is no longer accepting applications. The last fully funded month of the program is April 2024.
Enrolled households should carefully review written notices from their internet company and from the Universal Service Administrative Company (USAC), the ACP administrator. Also, ask your internet company about how the end of the ACP will impact your internet service and bill.
For updates about the ACP Wind Down, refer to fcc.gov/ACP and AffordableConnectivity.gov.
Fact sheets and FAQS:
- ACP Wind-Down Overview | Hoja informativa sobre el fin del programa ACP
- Consumer Protections During the Wind-Down | Opting In or Out of Continuing Service
- Frequently Asked Questions and Answers | Preguntas frecuentes sobre el fin del programa ACP
- ACP & Lifeline FAQs | ACP y Lifeline: Preguntas Frecuentes
988 Suicide and Crisis Lifeline
"988" is the new three-digit, nationwide phone number you can call or text to connect directly with mental health professionals at a national network of crisis centers. Click to learn more
Scammers Are Taxing This Time of Year
It's tax season and scammers are working overtime to steal your refund. Tax scammers often use pressure and a sense of urgency to gain access to your personal and financial information. Click to learn more.
File a Complaint
File a complaint with the FCC if you believe you have received an illegal call or text, or if you think you're the victim of a scam. Visit https://consumercomplaints.fcc.gov; or call: 1-888-CALL-FCC (1-888-225-5322); ASL: 1-844-432-2275.
Consumer Guides
What is caller ID spoofing and how does it work? Get helpful tips about what you can do if you think you're being spoofed:
Consumer and Governmental Affairs Bureau
Consumer and Governmental Affairs Bureau
The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer.