NATIONAL CONSUMER PROTECTION WEEK - #NCPW2021

Top Scam Complaints of 2020

Auto-warranty robocalls were the top unwanted call complaint filed by consumers with the FCC last year, and the trend continued in January 2021. Check out our Data Spotlight on consumer scam complaints and get tips to avoid auto-warranty scams.

Pandemic-Related Scams

This National Consumer Protection Week, the FCC is highlighting content created in response to the evolving tactics fraudsters have deployed to steal money and personal information from consumers. To learn more, read a "Note From the FCC," by Patrick Webre, Consumer and Governmental Affairs Bureau Chief.

FCC Scam Glossary

The FCC scam glossary describes robocall scams, spoofing scams, and related consumer fraud. Recent posts include:

FCC, CFPB and HHS consumer experts provide tips to avoid vaccine scams. (2/23/21)


FCC, FTC and USPIS experts share information to protect consumers. (12/16/20)

 

Businesses Can Avoid Having Legitimate Calls Blocked

Phone companies and their partner service providers look for suspicious calling patterns to proactively block unwanted and illegal calls. The FCC shares best practices to help legitimate businesses avoid having their calls blocked or labeled as spam by mistake: Call Blocking Tools and Resources

 

Suicide Prevention Hotline: 1-800-273-8255

988 to Become National Suicide Prevention Hotline by July 2022: Click to learn more

  

 

Consumer Guides

Avoid Bill SurprisesWhat is caller ID spoofing and how does it work? Get helpful tips about what you can do if you think you're being spoofed.

 
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Remember to Rescan

TV channels may have recently changed in your area. Learn what you should do to ensure you're receiving all available channels. What to Watch For | Remember to Rescan

  

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Getting Connected to Broadband

Broadband improves lives for people of all ages, from connecting far-flung family members and friends to providing easy online access to a virtual world of goods and services. Learn more about how you can - and why you should - get connected.

  

Consumer and Governmental Affairs Bureau

The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer.