Data Spotlight: Top Robocall Scam Complaints from 2021

For the second year in a row, auto warranty renewal calls were the top robocall complaint filed with the FCC by consumers in 2021. While the total number of complaints about auto warranty scams rose from close to 7,600 in 2020 to more than 12,000 in 2021, the complaints were on the decline in the final months of the year.

Learn more about robocall and text scams and how to avoid them:

Teaming Up to End Unwanted Robocalls and Texts

The FCC takes a multi-pronged approach in the campaign to end to illegal robocalls and spoofing scams. We know that our work is making a difference, but we have more to do, and you as a consumer play an important role. When you get an unwanted call or text, please file an informal complaint with the FCC. Doing so helps inform our policy decisions as well as our investigations. Working together, we will stop robocall and text scams.

Alejandro Roark, Consumer and Governmental Affairs Bureau Chief
Read Alejandro's National Consumer Protection Week Note


FCC Launches Affordable Connectivity Program

The Emergency Broadband Benefit is now the Affordable Connectivity Program. Consumers looking for information on how eligible households can qualify and enroll can find it by visiting ACPBenefit.org.

More About ACP:

The new Affordable Connectivity Program is helping families connect to internet service.

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Avoid Bill SurprisesWhat is caller ID spoofing and how does it work? Get helpful tips about what you can do if you think you're being spoofed.

 
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Remember to Rescan

TV channels may have recently changed in your area. Learn what you should do to ensure you're receiving all available channels. What to Watch For | Remember to Rescan

  

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Getting Connected to Broadband

Broadband improves lives for people of all ages, from connecting far-flung family members and friends to providing easy online access to a virtual world of goods and services. Learn more about how you can - and why you should - get connected.

  

Consumer and Governmental Affairs Bureau

The Consumer and Governmental Affairs Bureau develops and implements the FCC's consumer policies and serves as the agency's connection to the American consumer.