Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. However, because text-to-911 is currently only available in certain locations, you should always make a voice call to contact 911 during an emergency whenever possible.
The FCC encourages emergency call centers to begin accepting texts as text providers develop text-to-911 capability, but it is up to each call center to decide the particular method in which to implement and deploy text-to-911 technology.
FCC rules require all wireless carriers and other providers of text messaging applications in the United States to deliver emergency texts to call centers that request them. If a call center requests text-to-911 service, text messaging providers must deliver the service in that area within six months.
To check to see if the 911 call center in your area supports text-to-911, download our list of areas supporting available service (updated monthly). But even in areas where call centers accept text-to-911, existing voice-based 911 service is still the most reliable and preferred method of contact.
How to contact 911
If you use a wireless phone or other type of mobile device, make sure to do the following in an emergency:
- Always contact 911 by making a voice call, if you can.
- If you are deaf, hard of hearing or speech disabled, and text-to-911 is not available, use a TTY or a telecommunications relay service, if possible.
- Remember that in most cases you cannot reach 911 by sending a text message.
If you attempt to send a text to 911 where the service is not yet available, FCC rules require all wireless carriers and other text messaging providers to send an automatic "bounce-back" message that will advise you to contact emergency services by another means, such as making a voice call or using telecommunications relay service (for persons who are deaf, hard of hearing or have a speech disability). Bounce-back messages are intended to minimize your risk of mistakenly believing that a text to 911 has been transmitted to an emergency call center.
Which service providers are not required to support text-to-911?
- The FCC's text-to-911 rules do not apply to text messaging applications that do not support texting to and from U.S. phone numbers.
- Text messaging apps that only support texting with other app users or texting via social media are not required to support text-to-911.
For more information
To learn more about FCC programs to promote access to telecommunications services for people with disabilities, visit the FCC's Disability Rights Office website at www.fcc.gov/disability.
Text-to-911 Guide (pdf)