To apply for the second round of funding for the COVID-19 Telehealth Program (Round 2), or to receive additional information on the Round 2 process, please visit the Universal Service Administrative Company's (USAC's) COVID-19 Telehealth Program webpage. 

The COVID-19 Telehealth Program provides $200 million in funding, appropriated by Congress as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, to help health care providers provide connected care services to patients at their homes or mobile locations in response to the COVID-19 pandemic. 

On December 27, 2020, the Consolidated Appropriations Act (CAA), 2021, provided the Commission additional funding for the COVID-19 Telehealth Program. 

 

Releases

Final List of COVID-19 Telehealth Program Round 2 Awardees:  PDF | Excel (February 9, 2022)

Final List of COVID-19 Telehealth Program Round 1 Awardees: PDF | Excel (July 8, 2020)

Copies of all applications filed for the COVID-19 Telehealth Program can be found in ECFS, Docket No. WC 20-89

Orders, Public Notices, and Other Releases on the COVID-19 Telehealth Program

Round 2 FAQs

General Information

  1. How do I access or login to the IPP?

After you receive your notification of COVID-19 Telehealth program funding from the FCC, you should receive two emails from the IPP (from this email address). These emails will notify you of your access to the IPP Collector module. The first email contains your IPP User ID. The second contains your temporary password. Please use these to login to the IPP for the first time.

  1. I haven’t received an e-mail from IPP regarding steps to enroll in the platform. What should I do?

If you do not receive the emails from the IPP with you User ID and temporary password (as mentioned in the answer to the question above), please check your email spam folder or check with your organization’s IT administrator to see if the emails may have been blocked by system settings. If you still are unable to locate the email, or if you have other questions about the IPP site, please contact the IPP Customer Support Helpdesk via email or by phone: (866) 973-3131. Telephone support for the IPP is available Monday through Friday from 8:00 am to 6:00 pm ET.

  1. If I did not submit the Round 2 COVID-19 Telehealth program application on behalf of my organization, will I receive the emails to enroll in IPP?

The contact person for your organization that was listed on your application and funding commitment letter will be sent the IPP enrollment emails. However, your organization may already be enrolled in the IPP. If so, the FCC will notify you by email of the name of the IPP Administrator for your entity if your IPP Administrator is not the same person that submitted a COVID-19 Telehealth program application on behalf of your organization. The Identified Administrator is the designated person in your organization who can access the IPP and submit invoices. If you would prefer that a different person or persons have the responsibility for submitting the funding recipient’s COVID-19 Telehealth program invoices, your IPP Administrator can set up IPP access for this person(s).If the Identified Administrator is no longer in the position that required them to be the IPP Administrator but is still with your organization, they should add new IPP Administrators (at least two are recommended). The IPP Help Desk can assist with the transfer of the IPP Administrator role to another person.

Telephone support for the IPP is available Monday through Friday from 8:00 am to 6:00 pm ET.  Any questions regarding IPP enrollment, may be directed to the IPP Customer Support Helpdesk via email or by phone: (866) 973-3131.

Letter of Authorization and Request for Reimbursement

  1. When does a Letter of Authorization need to be filed?

Applicants that received a funding commitment on behalf of other eligible HCP sites must have a Letter of Authorization (see Sample Letter of Authorization) on file in order to receive reimbursement for those sites. The Letter of Authorization is required from each HCP site that will receive devices or services as part of your funding commitment. The Letter of Authorization should be uploaded with the first monthly invoice submission to the IPP. The Letter of Authorization only needs to be uploaded once; thereafter, the FCC will have it on file for use in reviewing future reimbursement requests.  We strongly encourage you to use the FCC’s Sample Letter of Authorization. If not, your Letter of Authorization, at a minimum, must contain the required authorizations provided in the FCC’s sample Letter of Authorization for each eligible HCP site that will receive devices or services as part of your funding award.

  1. Where do I find the Request for Reimbursement Form and the Letter of Authorization?

Links to the Round 2 Request For Reimbursement Form, instructions for completing the Round 2 Request For Reimbursement Form, and a sample Letter of Authorization can be found here. Additional information on invoicing and reimbursements can be found on this page and at the Invoices and Reimbursements tab of USAC’s COVID-19 Telehealth Program

  1. Which location should be listed as the service or delivery location for eligible services and connected devices provided to patients, or used by our health care professionals to provide telehealth services outside of the HCPs’ brick and mortar location?

The eligible HCP site for which the eligible connected devices or services were purchased must be listed as the service or delivery location.  You must not list individual patient addresses or non-brick and mortar sites where telehealth services are being provided as the service or delivery location.

  1. What services and connected devices are eligible for COVID-19 Telehealth Program funding?

COVID-19 Telehealth Program funding will provide eligible health care providers support to purchase telecommunications, information services, and connected devices necessary to provide telehealth services to patients in response to the coronavirus pandemic.  Devices for which funding is requested must be integral to patient care.
The COVID-19 Telehealth Program will only fund devices (e.g., pulse oximetry, blood pressure monitoring devices, etc.) that are themselves connected, and will not fund unconnected devices that patients can use at home and then manually report the results to their medical professional.  Connected devices may include devices with Bluetooth or WiFi connectivity, including devices that connect to a consumer’s phone, for example.

Examples of eligible services and connected devices that COVID-19 Telehealth Program applicants may seek funding for include:

Telecommunications Services and Broadband Connectivity Services: Voice services, for health care providers or their patients.

Information Services: Internet connectivity services for health care providers or their patients; remote patient monitoring platforms and services; patient reported outcome platforms; store and forward services, such as asynchronous transfer of patient images and data for interpretation by a physician; platforms and services to provide synchronous video consultation.

Connected Devices/Equipment: Tablets, smart phones, or connected devices to receive connected care services at home (e.g., broadband-enabled blood pressure monitors; pulse oximetry monitors) for patient or health care provider use; or telemedicine kiosks/carts for health care provider sites.

  1. What are examples of items that are ineligible for support through the COVID-19 Telehealth Program?

Services or devices purchased or implemented prior to March 13, 2020. 

Administrative costs: e.g., personnel expenses, consultant fees, payroll, training, customer service, project management, records management, and doctor’s costs, etc.

Technical support, maintenance costs, warranties, and protection plans.

Separate costs for non-connected accessories: e.g., cases, mouse pads, cable clips, laptop bags, tablet stands, and charging stations, etc.

Smart watches and fitness trackers.

Back-up Power Equipment: e.g., back-up batteries, redundant power cords, Uninterruptible Power Supply (UPS), and surge protectors, etc.

Non-connected medical devices or supplies: non-connected digital thermometers, testing strips, lancets, disposable covers, and personal protective equipment, etc.

Construction costs: e.g., fiber/ethernet/cable network constructions, facility alterations, and temporary site location structures, etc.

Non-telehealth items: e.g., office furniture and supplies, security systems, and incidental expenses, etc.

  1. Are we required to purchase the items that were listed on our application?

No. In order to provide flexibility for awardees, awardees may use their Program awards on any eligible devices or services.

  1. Will you fund the building of websites or the development of new platforms for providing connected care services?

No.  Only eligible connected care services and devices may be funding by the COVID-19 Telehealth Program; the program is not intended to fund development of new websites, systems, or platforms.   
 

  1. Are retroactive costs eligible for funding?

Eligible health care providers may apply to receive funding support through the COVID-19 Telehealth Program for eligible services and devices purchased on or after March 13, 2020. Existing services that were not purchased in response to COVID-19 are ineligible for funding.   However, if existing services were upgraded to respond to COVID-19, the costs of the upgrade may be considered for funding. 
 

  1. What is the funding period for recurring services?

For recurring services,  funding recipients seeking reimbursement for eligible recurring services may apply their funding commitment towards twelve months of eligible recurring services as long as those services are implemented on or after March 13, 2020.  Existing services that were not purchased to respond to the coronavirus disease are not eligible for funding.

  1. Can I submit a request for reimbursement for items that I have paid for but have not yet received due to vendor delivery backlogs?

You cannot submit a request for reimbursement for services and/or connected devices that have not yet been received. Upon receipt of services and/or connected devices by the eligible HCP(s), please submit your request for reimbursement and supporting documentation.

  1. If an invoice from the service provider or vendor includes ineligible items, what do I need to do when submitting the invoice submission?

Be sure to clearly indicate in your invoice submission the items on the invoice that are eligible (e.g., by crossing out the ineligible items on the invoice). On the Request for Reimbursement Form, use the column “Description of Service/Device(s) Purchased” and indicate where on the invoice the reviewer can find the relevant information for that line item.

PROCUREMENT REQUIREMENTS

  1. Are there any specific procurement requirements?

Given the current pandemic and its impact on health care providers, the COVID-19 Telehealth Program does not have any competitive bidding requirements.  However, we strongly encourage applicants to purchase cost-effective eligible services and devices to the extent practicable during this time. 

  1. Will FCC staff make vendor recommendations or put vendors into contact with eligible health care providers who apply for funding?

No.  Eligible health care providers select the specific eligible services and devices and the vendors for those services and devices. 

POST-INVOICE SUBMISSION

  1. How do I know if the invoice submission was received?

You can use IPP’s self-service and drill-down capabilities to check the status of an invoice. If the status for an invoice reads “Pending Approval,” the invoice has been received and is under review.

  1. Can I make updates or corrections to an invoice submission once submitted?

Once an invoice is submitted, you cannot make updates or corrections to the invoice submission. However, if the status of your submitted invoice is “Pending Submission,” “In Exception,” or “Draft,” you can void the invoice and submit a new invoice with the updates or corrections. Otherwise, the invoice submission will first need to be rejected by the FCC in order to allow any updates or corrections. You will need to contact the FCC at Round2TelehlthInvoicSupp@FCC.govto make this request.

  1. If the invoice submission was rejected, what do I need to do?

This depends on the reason for the rejection, which will be provided in the messaging that accompanies your invoice submission rejection. A note accompanying a rejection may read, “Your invoice lacks information necessary to process. Please resubmit with:

Round 2 Request for Reimbursement Form; and

Letter of Authorization. After correcting the reason for the rejection, please resubmit your invoice submission with the missing information. You will not have re-enter all the information you previously entered, just the missing information and/or any corrections to your previous submission.

If your invoice is rejected and you do not receive a message with an explanation, send an email to Round2TelehlthInvoicSupp@FCC.gov. Please provide the Applicant Name and Funding Commitment Number in the subject line of the email and, in the text of the email, reference the invoice at issue.

  1. Which entity issues the payment, and where is the payment sent?

The U.S. Department of the Treasury will issue the payments. The payments will be sent by Automated Clearing House (ACH) to the bank account on file associated with the funding recipient. Your banking information was previously provided when you registered with the federal System for Award Management (SAM).

  1. Is there a deadline for purchasing and implementing devices and services?

All Purchases and implementation must be complete by July 31, 2022

  1. Is there a deadline for completing invoicing for Round 2 of the Program?

All invoices must be submitted by July 31, 2023

 AUDITS

  1. For health care providers subject to a single audit, what is the CFDA number?

The CFDA number for the COVID-19 Telehealth Program is 32.006.

REPORTING SUBAWARDS AND EXECUTIVE COMPENSATION

  1. There is language about requirements for reporting subaward and executive compensation at the end of the Funding Commitment Letters for Round 2 of the COVID-19 Telehealth Program, but this language was not included in the Funding Commitment Letters for Round 1.Why?

The Federal Funding Accountability and Transparency Act of 2006 (FFATA), as amended, (codified at 31 U.S.C. § 6101 note), requires disclosure of all entities and organizations receiving federal awards through a single publicly accessible website, USASpending.gov.  The FFATA regulations, however, requiring disclosure of executive compensation and subrecipient awards were not updated until August 2020, becoming effective in November of 2020.  Guidance for Grants and Agreements, 85 Fed. Reg. 49506 (August 13, 2020) (including revisions Parts 25, 170, 183 and 200 of Title 2 of the Code of Federal Regulations).  Because this was after the COVID-19 Telehealth Program Round 1 applications were processed, the updated regulations were not referenced in the Round 1 Funding Commitment Letters.  In contrast, Round 2 applications were processed after the effective date of the new rules.  Thus, the FCC explained these requirements in FCC 21-39 and included the required information in the award letters (Funding Commitment Letters) in the format prescribed by Appendix A to Part 170.  2 CFR § 170.220.  Section 170.220(a) in particular requires the awarding agency to include the terms detailed in Appendix A of 2 CFR Part 170 in each Federal award to a recipient for which the total funding awarded is anticipated to equal or exceed $30,000 in Federal funding. 

  1. How and to whom does the requirement to report executive compensation apply?

Executive compensation reporting requirements are detailed at 2 CFR 170 at Appendix A to Part 170—Award Term - I. Reporting Subawards and Executive Compensation, and at the end of an funding recipient’s Funding Commitment Letter. 

This applies to all program awardees that have received $30,000 or more from the COVID-19 Telehealth Program in Round 2 and that also meet the other criteria listed.   I. Reporting Subawards and Executive Compensation (b) Reporting total compensation of recipient executives for non-Federal entities.  This section requires that a funding recipient in Round 2 of the COVID-19 Telehealth Program must report total compensation for each of its five most highly compensated executives for the preceding completed fiscal year, if -

i. The total Federal funding authorized to date under the Federal award equals or exceeds $30,000 as defined in 2 CFR 170.320;

ii. in the preceding fiscal year, it received -

(A) 80 percent or more of its annual gross revenues from Federal procurement contracts (and subcontracts) and Federal financial assistance subject to the Transparency Act, as defined at 2 CFR 170.320 (and subawards), and

(B) $25,000,000 or more in annual gross revenues from Federal procurement contracts (and subcontracts) and Federal financial assistance subject to the Transparency Act, as defined at 2 CFR 170.320 (and subawards); and,

iii. The public does not have access to information about the compensation of the executives through periodic reports filed under section 13(a) or 15(d) of the Securities Exchange Act of 1934 (15 U.S.C. 78m(a), 78o(d)) or section 6104 of the Internal Revenue Code of 1986. (To determine if the public has access to the compensation information, see the U.S. Security and Exchange Commission total compensation filings at http://www.sec.gov/answers/execomp.htm.)

  1. When and where should I report executive compensation?

In terms of when and where to report, as stated in the Funding Commitment Letter, a funding recipient must report total compensation for each of its five most highly compensated executives for the preceding completed fiscal year:

i. As part of its registration profile at https://www.sam.gov.

ii. By the end of the month following the month in which this award is made, and annually thereafter.

 

  1. In what scenarios are funding recipients required to report subawards in the COVID-19 Telehealth Program?

The funding amount listed on a Funding Commitment Letter in the COVID-19 Telehealth Program is issued to the program applicant who is considered the funding recipient or program awardee.  See also 2 CFR § 200.1.  Any funding received by an applicant on behalf of eligible health care provider(s) must be provided to such health care provider(s) to reimburse them for their respective eligible costs incurred under the COVID-19 Telehealth Program.  During invoicing, recipients must list any of the health care providers that are receiving the program funding on their Request for Reimbursement forms. Because they are seeking reimbursement on behalf of other eligible health care provider sites, they must also provide a Letter of Authorization from each health care provider listed on the Request for Reimbursement form in order to receive reimbursement on behalf of those sites. 

Although the program structure has set up the relationships between the awardee and other program health care provider beneficiaries under the awardee’s application partially described above, the FCC is unable to determine all of the possible individual factual scenarios where a subaward might occur in the COVID-19 Telehealth Program.  As a result, we were required by Part 170 to include the language about subaward reporting in the Funding Commitment Letter regardless of the fact that aspects of the letter might be immaterial to the particular awardee.  One potential example of a subaward in the program might be when an applicant receives program payments from the U.S. Department of Treasury and with this funding distributes payments to the eligible health care providers; such payments may be construed to be “pass-through” payments and subawards under the program.  Funding recipients that have determined that they are issuing subawards are advised to consult and follow the directions provided at the end of their Funding Commitment Letters - Appendix A to Part 170—Award Term - I. Reporting Subawards and Executive Compensation – in order to comply with the 2 CFR requirements listed therein.  See also Guidance for Grants and Agreements, 85 Fed. Reg. 49506 (August 13, 2020).

  1. Where can I go for further guidance about whether about whether financial activities regarding my COVID-19 Telehealth Program award are subject to subaward reporting requirements?

The FCC advises program applicants to refer to Appendix A to Part 170—Award Term - I. Reporting Subawards and Executive Compensation, the definitions listed in Appendix A and any links to other 2 CFR sections that are related to this section.  For example, 2 CFR 200.331 provides further guidance on the determination of whether an agreement between a pass-through entity and another non-Federal entity casts the latter as a subrecipient and provides characteristics which support the classification of the non-Federal entity as a subrecipient.

  1. Do the reporting requirements regarding subawards apply when awardees do not pass through payments to the health care providers that receive the services and equipment funded by the COVID-19 Telehealth Program under the award?

Where the eligible health care providers are not receiving payments from the program either directly from Treasury or from the awardees filing on their behalf, the eligible health care providers would be considered program beneficiaries and the awardees in these scenarios would not be issuing subawards of program funds.  These non-awardee health care providers are receiving services and equipment as beneficiaries of the program but are not receiving an award that equals or exceeds $30,000 in Federal funds that would qualify as a subaward. 

 

ADDITIONAL INFORMATION

  1. Where can I find additional information?

More information can be found on USAC’s COVID-19 Telehealth Program website. Questions specific to your Round 2 Request for Reimbursement Form and submission of invoices should be directed to Round2TelehlthInvoicSupp@FCC.gov.

Round 2 Invoices and Reimbursements

How to Invoice the FCC for Consolidated Appropriations Act funding under Round 2 of the COVID-19 Telehealth Program:

Upon receipt of services and/or connected devices and subsequent payment by the health care provider(s) of the costs of the eligible services and/or connected devices to the service provider or vendor, an applicant that received a funding commitment notification must, on at least a monthly basis, complete the following steps in order to receive a reimbursement:

  1. Invoice the FCC for services and/or connected devices eligible for COVID-19 Telehealth Program funding by going to the U.S. Department of the Treasury’s Bureau of the Fiscal Service Invoice Processing Platform (IPP), and
     
  2. Upload the following documents as “Attachments” to their invoice submission in the IPP:

(a) an invoice from its service provider or vendor showing, at a minimum, receipt of the service and/or connected devices identifying the eligible services and/or connected devices purchased and received, and price paid (Note: a purchase order, vendor quote, or other similar documentation does not demonstrate payment for the services and/or connected devices);

(b) a completed Round 2 Request for Reimbursement Form; instructions for completing the Round 2 Request for Reimbursement Form can be found here.

(c) if applicable, a Letter of Authorization (see sample) for those applicants that received a funding commitment on behalf of other eligible health care provider sites. A Letter of Authorization must be received from each health care provider that will receive Program funding; and

(d) any additional documentation supporting reimbursement for the eligible cost of the services and/or connected devices.
 

Note:  All Purchases and implementation must be complete by July 31, 2022

           All invoices must be submitted by July 31, 2023

 

More Information:

    Round 1 FAQs

    Frequently Asked Questions (FAQs) for the COVID-19 Telehealth Program Application Process and Invoicing Process can be found at the links below:

      Round 1 Invoices & Reimbursements

      How to Invoice the FCC for CARES Act funding under the COVID-19 Telehealth Program:

      Upon receipt of services and/or connected devices and subsequent payment by the health care provider(s) of the costs of the eligible services and/or connected devices to the service provider or vendor, an applicant that received a funding commitment notification must, on at least a monthly basis, complete the following steps in order to receive a reimbursement:

        1. Invoice the FCC for services and/or connected devices eligible for COVID-19 Telehealth Program funding by going to the U.S. Department of the Treasury’s Bureau of the Fiscal Service Invoice Processing Platform (IPP), and
           
        2. Upload the following documents as “Attachments” to their invoice submission in the IPP:

          (a) an invoice from its service provider or vendor showing, at a minimum, receipt of the service and/or connected devices identifying the eligible services and/or connected devices purchased and received, and price paid (Note: a purchase order, vendor quote, or other similar documentation does not demonstrate payment for the services and/or connected devices);

          (b) a completed Request for Reimbursement Form

          (c) if applicable, a Letter of Authorization (see sample) for those applicants that received a funding commitment on behalf of other eligible health care provider sites; and

          (d) any additional documentation supporting reimbursement for the eligible cost of the services and/or connected devices

          More Information:

             

            How to Submit Post-Program Reports to the FCC for CARES Act Funding Received under the COVID-19 Telehealth Program:

            As part of the Report and Order, the Commission stated that funding recipients should provide a report to the Commission on the effectiveness of the COVID-19 Telehealth Program funding no later than six months after the conclusion of the COVID-19 Telehealth Program.  Funding recipients should submit their post-program reports by January 31, 2022—six months after the invoicing deadline for the initial round of funding under the COVID-19 Telehealth Program.   Please feel free to submit your post-program report as soon as possible after receiving your final reimbursement.  These reports will provide the Commission with important feedback on whether and how the COVID-19 Telehealth Program funding impacted health outcomes, patient treatment, health care facility administration, and any other relevant aspects of a funding recipient's response to COVID-19.   Please click on COVID-19 Telehealth Program Post-Program Report Template and download this template to use when preparing your post-program report.  Once completed, funding recipients should file their completed post-program report template in WC Docket No. 20-89 in the Commission’s electronic comment filing system, available at https://www.fcc.gov/ecfs/.

            OMB Control Number 3060-1271

             

            Application

            On June 25, 2020, the FCC’s COVID-19 Telehealth Program stopped accepting new applications.

            Applicants who applied before June 25, 2020 can still access the portal at COVID-19 Telehealth Program Application Portal.

            Application Resources:

              In conjunction with completing an application, applicants must:

                1. Create an FCC Registration Number (FRN) and username and password in the Commission Registration System (CORES). An FRN is a 10-digit number that is assigned to a business or individual registering with the FCC and is used to identify the registrant’s business dealings with the FCC. Learn more about CORES.

                2. Obtain an eligibility determination from the Universal Service Administrative Company (USAC) by filing FCC Form 460 through My Portal on USAC's webpage. (Filers do not need to be rural health care providers in order to file Form 460 for this program.) For additional Form 460 support contact USAC, by telephone at (800)453-1546 or email at RHC-Assist@usac.org

                3. Register with the federal System for Award Management (SAM). SAM registration support can be found here.

                Online Application Tips:

                  1. Save the form often by clicking "Save Draft" at the bottom of the page to preserve your work.  We recommend that you fully complete each section and then save before moving to a new section.
                     
                  2. For questions that require a more detailed narrative response, we recommend that you put your response in a separate document and upload that document as an attachment to your application (by clicking the paperclip icon in the upper right corner).  Please reference your attachment by writing, “See attachment [indicate the name of the applicant and attachment filename]” in the relevant section on the form.

                  The COVID-19 Telehealth Program is limited to nonprofit and public eligible health care providers that fall within the categories of health care providers in section 254(h)(7)(B) of the 1996 Act.  For more information, see Question 12 of the Frequently Asked Questions.

                   

                    Newsletters

                    Bureau/Office: 

                    Updated: 
                    Thursday, June 2, 2022