Frequently Asked Questions

The COVID-19 Telehealth Program provides $200 million in funding, appropriated by Congress as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act, to help health care providers provide connected care services to patients at their homes or mobile locations in response to the COVID-19 pandemic.  The Program provides immediate support to eligible health care providers responding to the COVID-19 pandemic by fully funding their telecommunications services, information services, and devices necessary to provide critical connected care services until the program’s funds have been expended or the COVID-19 pandemic has ended.

OMB Control Number 3060-1271

Application

On June 25, 2020, the FCC’s COVID-19 Telehealth Program stopped accepting new applications.

Applicants who applied before June 25, 2020 can still access the portal at COVID-19 Telehealth Program Application Portal.

Application Resources:

In conjunction with completing an application, applicants must:

  1. Create an FCC Registration Number (FRN) and username and password in the Commission Registration System (CORES). An FRN is a 10-digit number that is assigned to a business or individual registering with the FCC and is used to identify the registrant’s business dealings with the FCC. Learn more about CORES.

  2. Obtain an eligibility determination from the Universal Service Administrative Company (USAC) by filing FCC Form 460 through My Portal on USAC's webpage. (Filers do not need to be rural health care providers in order to file Form 460 for this program.) For additional Form 460 support contact USAC, by telephone at (800)453-1546 or email at RHC-Assist@usac.org

  3. Register with the federal System for Award Management (SAM). SAM registration support can be found here.

Online Application Tips:

  1. Save the form often by clicking "Save Draft" at the bottom of the page to preserve your work.  We recommend that you fully complete each section and then save before moving to a new section.
     
  2. For questions that require a more detailed narrative response, we recommend that you put your response in a separate document and upload that document as an attachment to your application (by clicking the paperclip icon in the upper right corner).  Please reference your attachment by writing, “See attachment [indicate the name of the applicant and attachment filename]” in the relevant section on the form.

The COVID-19 Telehealth Program is limited to nonprofit and public eligible health care providers that fall within the categories of health care providers in section 254(h)(7)(B) of the 1996 Act.  For more information, see Question 12 of the Frequently Asked Questions.

Invoices & Reimbursements

Note: On June 25, 2020, the FCC’s COVID-19 Telehealth Program stopped accepting new applications.

How to Invoice the FCC under the COVID-19 Telehealth Program:

Upon receipt of services and/or connected devices and subsequent payment by the health care provider(s) of the costs of the eligible services and/or connected devices to the service provider or vendor, an applicant that received a funding commitment notification must, on at least a monthly basis, complete the following steps in order to receive a reimbursement:

  1. Invoice the FCC for services and/or connected devices eligible for COVID-19 Telehealth Program funding by going to the U.S. Department of the Treasury’s Bureau of the Fiscal Service Invoice Processing Platform (IPP), and
     
  2. Upload the following documents as “Attachments” to their invoice submission in the IPP:

(a) an invoice from its service provider or vendor showing, at a minimum, receipt of the service and/or connected devices identifying the eligible services and/or connected devices purchased and received, and price paid (Note: a purchase order, vendor quote, or other similar documentation does not demonstrate payment for the services and/or connected devices);

(b) a completed Request for Reimbursement Form

(c) if applicable, a Letter of Authorization (see sample) for those applicants that received a funding commitment on behalf of other eligible health care provider sites; and

(d) any additional documentation supporting reimbursement for the eligible cost of the services and/or connected devices.
 

More Information:

Releases

Note: On June 25, 2020, the FCC’s COVID-19 Telehealth Program stopped accepting new applications.

List of COVID-19 Telehealth Program Awardees: PDF | Excel (as of July 8, 2020)

Orders, Public Notices, and Other Releases on the COVID-19 Telehealth Program

 

Bureau/Office: 

Updated: 
Wednesday, July 8, 2020