CONSUMER ADVISORY COMMITTEE MEETING
Federal Communications Commission445 12th Street, S.W., Room TW-C305, Washington, DC
Friday, September 21, 20122:00 p.m. – 4:00 p.m.
A G E N D A2:00 p.m.
Welcome & Call to Order
Debra Berlyn, CAC Chairperson
2:05 – 2:10 p.m.
Roll Call of Members
Scott Marshall, CAC DFO
2:10 - 2:20 p.m.
Recommendation Broadband Working Group – Broadband Adoption
Chris Baker & Mark Defalco, Co-chairpersons
2:20 - 2:40 p.m.
Recommendations Universal Service Working Group – Outreach Lifeline
Program; Affordable Calling for Incarcerated Individuals and Families
Cecilia Garcia, Chairperson
2:40 – 2:50 p.m.
Recommendation Consumer Empowerment Working Group – Text Spamming
Shirley Rooker and Ed Barthome, Co-chairpersons
2:50 – 3:25 p.m.
Recommendation Consumer Complaints Task Force – Web complaint and
Telephone IVR Systems
Debra Berlyn & John Breyault, Co-chairpersons
3:25 - 3:35 p.m.
Acceptance of Web Complaints & IVR Recommendation
William Freedman, Deputy Chief Consumer and Governmental Affairs
3:35 - 3:55 p.m.
Disability Complaints Processing
Gregory Hlibok Chief, & Susan Kimmel, Deputy Chief, Disability
3:55 - 4:00 p.m.
Comments from the Public & Next Meeting
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