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Consumer Workshop on Bill Shock, Cramming Announced

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Released: March 26, 2013

Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.


Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).

March 26, 2013
Michael Snyder, 202-418-0997



Washington, D.C. – The Federal Communications Commission’s Consumer and Governmental
Affairs Bureau will host a workshop on two important consumer issues -- bill shock and
cramming -- on Wednesday, April 17, 2013, from 9 a.m. to 12:15 p.m.
Bill shock is the sudden and unexpected appearance of overage charges on wireless bills.
Cramming is the practice of placing unauthorized, misleading or deceptive charges on telephone
bills. The workshop will educate consumers about how to protect themselves from both of these
problems, and include a discussion of policies addressing these issues.
Panel discussions will include experts from industry, consumer organizations, and the states.
Topics will include usage alerts, specific consumer experiences, differences between the wireline
and wireless consumer experience, and potential regulatory fixes. The program will conclude
with a discussion on industry measures to help consumers, and include an opportunity for
consumers to ask questions.

Workshop: Bill Shock and Cramming

Date: April 17, 2013

Time: 9 a.m. – 12:15 p.m.

Location: Commission Meeting Room, FCC Headquarters, Washington, D.C

The event is free and open to the public and will be held in the Commission Meeting Room at
FCC’s headquarters located at 445 12th Street SW, Washington D.C. 20554. The workshop will
also be streamed live at
A finalized agenda and list of panelists will be released closer to the event date.
News and other information about the FCC is available at

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