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Discontinuance Application Of GTE Southwest Incorporated, Et Al.

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Released: January 18, 2013


Federal Communications Commission

News Media Information 202 / 418-0500

445 12th St., S.W.


Washington, D.C. 20554

TTY: 1-888-835-5322

DA 13-78

Released: January 18, 2013








WC Docket No. 13-21

Comp. Pol. File No. 1076

Comments Due: February 19, 2013

Section 214 Application
Applicants: GTE Southwest Incorporated (d/b/a Verizon Southwest), Verizon California Inc.,
Verizon Delaware LLC, Verizon Florida LLC, Verizon Maryland Inc., Verizon New England Inc.,
Verizon New Jersey Inc., Verizon New York Inc., Verizon North LLC, Verizon Pennsylvania LLC,
Verizon South Inc., Verizon Virginia LLC and Verizon Washington, DC Inc.


December 21, 2012, GTE Southwest Incorporated (d/b/a Verizon Southwest)

, located at
600 Hidden Ridge, Irving, TX 75038;

Verizon California Inc.

, located at 2535 W. Hillcrest Drive,
CAM21LB, Newbury Park, CA 91320

Verizon Delaware LLC,

located at 901 Tatnall Street,
Wilmington, DE 19801

Verizon Florida LLC

, located at 610 Zack Street, Tampa, FL 33602;

Verizon Maryland Inc.

, located at 1 East Pratt Street, Baltimore, MD 21202;

Verizon New England

, located at 125 High Street – Oliver Tower 7th Floor, Boston, MA 02110;

Verizon New Jersey

, located at 540 Broad Street, Newark, NJ 07102;

Verizon New York Inc.

, located at 140 West
Street, New York, NY 10007

Verizon North LLC


Verizon Pennsylvania LLC

, located at 1717
Arch Street, Philadelphia, PA 19103

Verizon South Inc.


Verizon Virginia LLC

, located at 703
East Grace Street, Richmond, VA 23219
; and

Verizon Washington, DC Inc.

, located at 1300 I Street,
N.W., Suite 400 West, Washington, D.C. 20005
(collectively Verizon or Applicants), filed a joint
application with the Federal Communications Commission (FCC or Commission) requesting authority,
under section 214 of the Communications Act of 1934, as amended, 47 U.S.C. § 214, and section 63.71 of
the Commission’s rules, 47 C.F.R. § 63.71, to discontinue certain domestic telecommunications services
throughout Verizon’s service territory in California, Connecticut, Delaware, Florida, Maryland,
Massachusetts, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, Texas, Virginia and
the District of Columbia (collectively Service Areas).
The application indicates that Verizon currently offers Busy Line Verification (BLV), Busy Line
Verification with Interrupt (BLV/I) and Operator Transfer Service (OTS) (collectively Affected Services)

to interexchange carriers (IXCs) in the Service Areas.1 Verizon describes BLV and BLV/I as services
that allow an IXC’s operator to contact a Verizon operator over direct trunking arrangements in order to
request verification and, as applicable, interruption of a Verizon line number that is ringing busy.
Verizon explains that, with BLV service, a Verizon operator will attempt to verify a busy line condition
and inform a requesting IXC operator of the line status (e.g., engaged or pending repair) without ever
speaking to the IXC’s end user customer. Verizon adds that, with BLV/I, Verizon will not only inform
the IXC’s operator of the line status, but can also interrupt the Verizon customer’s ongoing conversation
to announce the name of the IXC’s customer. Verizon states that the Verizon customer can then choose
to continue its ongoing call or to disconnect that call and receive the IXC customer’s call. Verizon
describes OTS as a service for IXCs that allows a Verizon local exchange carrier (LEC) operator to
transfer Verizon customers to a preferred or available IXC operator service when the customer dials zero
and asks to be transferred in order to make an interLATA call. Verizon explains that, upon transfer, the
caller becomes the IXC’s end user customer and the IXC can then complete the customer’s long distance
call. Verizon states that it bills the IXC and not the caller for OTS. Verizon also states that the IXC must
subscribe to OTS and install and maintain call transfer trunks in every Local Access and Transport Area
(LATA) in which the IXC seeks to receive operator transferred calls from Verizon.
Verizon indicates, however, that there are plans to discontinue the Affected Services in the
Service Areas on or after April 6, 2013, subject to Commission authorization. Verizon submits that new
technologies, new products and services, and changing customer demand have rendered BLV and BLV/I
unnecessary and obsolete. In fact, Verizon explains that it has experienced more than a 93% decline in
BLV and BLV/I usage since 2002. Verizon asserts that customers are increasingly using other more
modern technologies such as caller ID, call waiting, voicemail, texting, instant messaging, wireless calls
and emails to inform them when someone is trying to communicate while their telephone line is in use.
According to Verizon, voicemail and call waiting technically preclude line verification services and
callers rarely if ever hear busy signals where these services are deployed.2 Verizon submits that demand
for OTS also has significantly declined over time. According to Verizon, OTS call volumes have
declined more than 99% since 2002, and only a few carriers still subscribe to OTS in select LATAs.
Verizon indicates that OTS originated before full equal access and toll presubscription. Verizon also
states that customers now can reach their preferred primary IXC operator by dialing 00, or can reach a
different IXC carrier using widely available 10-10 dial around services. Verizon furthermore maintains
that general consumer use of collect, bill-to-third-number and other operator service calls has declined
with the prevalence of wireless, cable, VoIP and wireline unlimited calling plan options. Verizon
therefore asserts that the public convenience and necessity will not be harmed by the proposed
discontinuance of Affected Services. Verizon states that affected customers were notified of the proposed
discontinuance by letters sent via overnight courier on December 20, 2012. The application indicates that
Verizon is considered dominant with respect to the services to be discontinued.
In accordance with section 63.71(c) of the Commission’s rules, Verizon’s application will be
deemed to be granted automatically on the 60th day after the release date of this public notice, unless the

1 Verizon notes that these services are referred to in some Verizon tariffs under different names. Verizon specifies
that BLV and BLV/I are also known as Line Status Verification and Line Status Verification with Call Interruption,
and that OTS is also known as Operator Passthrough Service in some Verizon areas. Verizon emphasizes that this
application encompasses Line Status Verification, Line Status Verification with Call Interruption and Operator
Passthrough Service as well. Any reference herein to BLV, BLV/I or OTS shall therefore include these services, as
applicable, under any of the alternative names listed above.
2 Verizon states that approximately 40 percent of Verizon’s residential telephone numbers have voicemail or call
waiting and most of Verizon’s business telephone numbers have voicemail. Verizon adds that BLV and BLV/I also
do not work on fax or data lines.

Commission notifies Verizon that the grant will not be automatically effective. In the application and
notice to customers, Verizon indicates that on or after April 6, 2013 and subject to Commission
authorization, Verizon plans to discontinue BLV, BLV/I and OTS in the Service Areas. Accordingly,
pursuant to section 63.71(c) and the terms of Verizon’s application and notice, absent further Commission
action, Verizon may discontinue BLV, BLV/I and OTS in the Service Areas on or after

April 6, 2013

, in
accordance with Verizon’s filed representations. The Commission normally will authorize proposed
discontinuances of service unless it is shown that customers or other end users would be unable to receive
service or a reasonable substitute from another carrier, or that the public convenience and necessity would
be otherwise adversely affected.
Comments objecting to this application must be filed with the Commission on or before

February 19, 2013

. Such comments should refer to

WC Docket No. 13-21 and Comp. Pol. File No.

. Comments should include specific information about the impact of this proposed discontinuance
on the commenter, including any inability to acquire reasonable substitute service. Comments may be
filed using the Commission’s Electronic Comment Filing System (ECFS) or by filing paper copies. See
Electronic Filing of Documents in Rulemaking Proceedings
, 63 FR 24121 (1998). Comments may be
filed electronically using the Internet by accessing the ECFS: Filers should
follow the instructions provided on the Web site for submitting comments. Generally, only one copy of
an electronic submission must be filed. In completing the transmittal screen, filers should include their
full name, U.S. Postal Service mailing address, and the applicable docket or rulemaking number.
Parties who choose to file by paper must file an original and one copy of each filing. Filings can
be sent by hand or messenger delivery, by commercial overnight courier, or by first-class or overnight
U.S. Postal Service mail. All filings must be addressed to the Commission’s Secretary, Office of the
Secretary, Federal Communications Commission. All hand-delivered or messenger-delivered paper
filings for the Commission’s Secretary must be delivered to FCC Headquarters at 445 12th Street, S.W.,
Room TW-A325, Washington, D.C. 20554. The filing hours are Monday through Friday, 8:00 a.m. to
7:00 p.m. All hand deliveries must be held together with rubber bands or fasteners. Any envelopes and
boxes must be disposed of before entering the building. Commercial overnight mail (other than U.S.
Postal Service Express Mail and Priority Mail) must be sent to 9300 East Hampton Drive, Capitol
Heights, MD 20743. U.S. Postal Service first-class, Express, and Priority mail must be addressed to 445
12th Street, S.W., Washington, D.C. 20554.
Two copies of the comments should also be sent to the Competition Policy Division, Wireline
Competition Bureau, Federal Communications Commission, 445 12th Street, S.W., Room 5-C140,
Washington, D.C. 20554, Attention: Carmell Weathers. In addition, comments should be served upon the
Applicants. Commenters are also requested to fax their comments to the FCC at (202) 418-1413,
Attention: Carmell Weathers.
This proceeding is considered a “permit but disclose” proceeding for purposes of the
Commission’s ex parte rules.3 Persons making ex parte presentations must file a copy of any written
presentation or a memorandum summarizing any oral presentation within two business days after the
presentation (unless a different deadline applicable to the Sunshine period applies). Persons making oral
ex parte presentations are reminded that memoranda summarizing the presentation must (1) list all
persons attending or otherwise participating in the meeting at which the ex parte presentation was made,
and (2) summarize all data presented and arguments made during the presentation. If the presentation
consisted in whole or in part of the presentation of data or arguments already reflected in the presenter’s
written comments, memoranda or other filings in the proceeding, the presenter may provide citations to

3 47 C.F.R. §§ 1.1200 et seq.

such data or arguments in his or her prior comments, memoranda, or other filings (specifying the relevant
page and/or paragraph numbers where such data or arguments can be found) in lieu of summarizing them
in the memorandum. Documents shown or given to Commission staff during ex parte meetings are
deemed to be written ex parte presentations and must be filed consistent with rule 1.1206(b). In
proceedings governed by rule 1.49(f) or for which the Commission has made available a method of
electronic filing, written ex parte presentations and memoranda summarizing oral ex parte presentations,
and all attachments thereto, must be filed through the electronic comment filing system available for that
proceeding, and must be filed in their native format (e.g., .doc, .xml, .ppt, searchable .pdf). Participants in
this proceeding should familiarize themselves with the Commission’s ex parte rules.
People with Disabilities: To request materials in accessible formats for people with disabilities
(Braille, large print, electronic files, audio format), send an e-mail to or call the
Consumer & Governmental Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432 (tty).
For further information, contact Carmell Weathers, (202) 418-2325 (voice),, or Kimberly Jackson, (202) 418-7393 (voice),, of
the Competition Policy Division, Wireline Competition Bureau. The tty number is (202) 418-0484. For
further information on procedures regarding section 214 please visit
– FCC –

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