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FCC Announces Workshop on 911 Reliability Certification Process

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Released: April 30, 2014


Federal Communications Commission

News Media Information 202 / 418-0500

445 12th St., S.W.


Washington, D.C. 20554

TTY: 1-888-835-5322

DA 14-582
April 30, 2014


PS Docket Nos. 13-75, 11-60

By this Public Notice, the Federal Communications Commission’s Public Safety and
Homeland Security Bureau announces a workshop on the process for submitting annual
certifications required under the Commission’s 911 reliability rules. The half-day workshop will
be held from 1:00 to 4:00 p.m. on June 2, 2014, at FCC headquarters in Washington, D.C.
In December 2013, the Commission adopted a Report and Order (911 Reliability Order)1
requiring certain 911 communications providers2 to take reasonable measures to provide reliable
service, as evidenced by an annual certification. Covered entities must certify whether they
comply with specified best practices or reasonable alternative measures to mitigate the risk of
failure in three areas: (1) critical 911 circuit diversity, (2) backup power for central offices that
directly serve a public safety answering point (PSAP), and (3) diverse network monitoring. If a
certifying entity relies on alternative measures with respect to a certification element or believes
that an element is not applicable to its network, it must provide a brief explanation for its
The 911 Reliability Order delegated authority to the Bureau to “administer the
communications reliability and redundancy rules and policies contained in [47 C.F.R.] Part 12,
develop and revise forms and procedures as may be required for the administration of Part 12,
[and] review certifications filed in connection therewith.”4 As part of this process, the Bureau
will convene the workshop to seek input from stakeholders regarding the most effective method
of collecting certification information.

1 In the Matter of Improving 911 Reliability; Reliability and Continuity of Communications Networks, Including
Broadband Technologies, PS Docket Nos. 13-75, 11-60, Report and Order, 28 FCC Rcd 17476 (Dec. 12, 2013),
available at (911
Reliability Order
2 See 47 C.F.R. § 12.4(a)(4)(i); 911 Reliability Order, 28 FCC Rcd at 17488-89, ¶ 36 (defining entities considered
“Covered 911 Service Providers” for purposes of the certification).
3 See 47 C.F.R. § 12.4(c)(1)-(3); 911 Reliability Order, 28 FCC Rcd at 17496-97, ¶¶ 61-63 (discussing elements and
effect of certification).
4 47 C.F.R. § 0.392(j); see also 911 Reliability Order, 28 FCC Rcd at 17534, ¶ 163 (directing PSHSB “to develop
such forms and procedures as may be required to collect and process certifications,” and “to periodically update
those forms and procedures as necessary”).

The workshop will include a presentation from Bureau staff on the proposed development
of the certification process, followed by an interactive question-and-answer session with
attendees. Questions include how each certification should be submitted, how certifying entities
will indicate and explain alternative measures or claims of non-applicability, and how the
Commission can maintain confidentiality of certification information presumed confidential
under the rules.5 Bureau staff also will discuss the role of vendors and third-party service
providers where 911 service is delivered over shared or interdependent infrastructure and seek
input on how covered entities could indicate such relationships as part of their certifications. The
Bureau anticipates creating an email box to permit real-time questions from individuals viewing
the workshop via webcast.
The workshop is intended to bring together representatives from 911 service providers,
public safety agencies and organizations, technology vendors, and other stakeholders to discuss
options to collect certification information. The discussion will be limited to the process by
which covered entities will submit information required under the 911 Reliability Order and
associated Commission rules; it will not revisit the basis or need for those rules or interpret the
certification requirements as they relate to specific entities. Additional workshop details will be
released closer to the event.
The workshop will be free and open to the public and will be held in the Commission
Meeting Room (TW-C305) at FCC Headquarters, located at 445 12th Street, SW, Washington,
DC 20554. Individuals interested in attending this event must pre-register online at, where they will be asked to provide their
name, title, organization affiliation, and contact information. Individuals may also contact Eric
Schmidt at (202) 418-1214 or by email at regarding pre-registration. The
deadline for pre-registration is May 27, 2014.
The event will be shown live at The audience will have an
opportunity to ask questions. Those who watch the live video stream of the event may email
event-related questions to Depending on the volume of questions and
time constraints, the Bureau will work to respond to as many questions as possible during the
Open captioning will be provided for this event. Other reasonable accommodations for
persons with disabilities are available upon request. Individuals making such requests must
include their contact information should FCC staff need to contact them for more information.
Requests should be made as early as possible. Please send an e-mail to or call
the Consumer & Governmental Affairs Bureau at 202-418-0530 (voice), 202-418-0432 (tty).
For additional information about the workshop, please contact John Healy at (202) 418-
2448 or by email: For media inquiries, please contact Rochelle Cohen at

5 See 47 C.F.R. § 12.4(d)(2).

(202) 418-1162 or by email:
– FCC –

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