Skip Navigation

Federal Communications Commission

English Display Options

Commission Document


Download Options

Released: November 19, 2009

Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.


Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).

For Immediate Release: News Media Contact:
November 19, 2009 Jen Howard, (202) 418-0506



WASHINGTON Twenty-six people were charged today with engaging in a scheme to steal
more than $50 million from the Video Relay Service (VRS) program.
VRS is an online translation service that allows people with hearing disabilities to communicate
through the use of interpreters and Web cameras, at no cost to the user. The VRS program
reimburses companies that provide this service, and is funded by fees assessed by
telecommunications providers to telephone customers.
The arrests were announced by Assistant Attorney General

Lanny A. Breuer

of the Department
of Justice's Criminal Division, Assistant Director of the FBI's Washington Field Office

Persichini, Jr

., Deputy Chief Postal Inspector

Zane Hill

, and FCC Chief of Staff


, at a press conference Thursday.

Prepared Remarks of Edward Lazarus, FCC Chief of Staff:

"I would like to thank the Department of Justice, the Federal Bureau of Investigation, and the
United States Postal Service for their help and cooperation in this investigation into waste, fraud,
and abuse in the Video Relay Service program. I also want to pay tribute to the extraordinary
efforts of the FCC's acting Inspector General David Hunt and his team. This is, to my
knowledge, the largest investigation that the FCC's Inspector General's Office has ever
undertaken, and we could not have effectively pursued the indictments unsealed today without a
terrific collaboration across many agencies.
"Today's events represent both a tragedy and an opportunity. The tragedy is the unfortunate truth
that a significant number of unscrupulous individuals, at great cost to the nation, have preyed on
a very important program for delivering essential telecommunications services to persons with
hearing disabilities. The opportunity is the chance to reiterate our commitment to the VRS
program and to follow through on efforts, already begun at the FCC, both to safeguard the
program against further waste, fraud, and abuse and to improve its delivery of VRS services to
"With respect to our unwavering commitment to preventing future waste, fraud, and abuse, I am
pleased to report that over the past year, the FCC has substantially tightened its oversight of the
VRS program, working with the current outside administrator of the program to increase the

scrutiny on call records and identify and act upon irregularities. As a result of this greater
oversight, the FCC has withheld payment on nearly 2 million minutes of questionable VRS calls
-- an action that will save many millions of dollars.
"The FCC has also initiated and is in the final stages of completing a competitive process for
selecting its next TRS Fund Administrator. The new Administrator will operate under much
stricter control, including a new auditing regime, to guard against the kind of waste, fraud, and
abuse that previously plagued the program. Moreover, to facilitate the early detection and
punishment of wrongdoers, our Inspector General Office operates a telephone hotline for
reporting fraud. And, finally, now that today's indictments have become public, the FCC will be
moving forward expeditiously with a comprehensive review of the VRS program to ensure that
its underlying structure fosters the efficient, effective, and lawful provision of VRS.
"A central mission of the Federal Communications Commission is to make telecommunications
available to all Americans, including persons with disabilities. We appreciate how critical VRS
has become to fulfilling this mission and we are committed to maintaining and improving the
VRS program. I would also emphasize that nothing we do today, or in this investigation, will
prevent the processing of legitimate VRS calls. Moving forward, our goal will be simple: to
ensure that the VRS program is one that the American people can be proud of, and that the deaf
community can rely on."


Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, Word Document, or as plain text.


You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.