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FCC Investigates Cramming Complaints Against T-Mobile

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Released: July 1, 2014


Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.


Washington, D.C. 20554

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.

See MCI v. FCC. 515 F 2d 385 (D.C. Cir. 1974).



July 1, 2014

Mark Wigfield, 202-418-0253



Washington, DC – The Federal Communications Commission announced today that it is investigating

complaints that T-Mobile billed its customers for millions of dollars in unauthorized third-party subscriptions

and premium text messaging services. The FCC has coordinated its investigation with the Federal Trade

Commission (FTC), which today filed a lawsuit against T-Mobile concerning the company’s placement of

unauthorized charges on customer’s mobile phone bills—a practice known as “cramming.”

“Consumers should not be charged for services that they did not order,” said Travis LeBlanc, Acting Chief

the FCC’s Enforcement Bureau. “We will coordinate our investigation with the FTC, and use our

independent enforcement authority to ensure a thorough, swift, and just resolution of the numerous

complaints against T-Mobile.”

Numerous T-Mobile subscribers have filed complaints with the FCC and the FTC alleging that unauthorized

charges for unwanted third-party services were added to their T-Mobile wireless telephone bills. The

unwanted charges included billing for ringtones, wallpapers, and text message subscriptions to services

providing horoscopes, flirting tips, and celebrity gossip.

During the past four years, the FCC has taken nine enforcement actions against companies for cramming that

have totaled more than $33 million in proposed fines to the U.S. Treasury.

For more information about the FCC’s rules protecting consumers from unauthorized charges on phone bills,

see the FCC consumer guide, Cramming - Unauthorized, Misleading, or Deceptive Charges Placed on Your

Telephone Bill.

For information about other communications issues, visit the FCC's Consumer website, or

contact the FCC's Consumer Center by calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-

FCC (1-888-835-5322) TTY; faxing 1-866-418-0232; or by writing to:

Federal Communications Commission

Consumer and Governmental Affairs Bureau

Consumer Inquiries and Complaints Division

445 12th Street, SW

Washington, DC 20554


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