Skip Navigation

Federal Communications Commission

English Display Options

Commission Document

FCC Proposes $1.48 Million Forfeiture Against Silv Communication, Inc. for "Slamming" Violations

Download Options

Released: May 12, 2010

Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.


Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).



May 12, 2010
David Fiske: (202) 418-0513




Today, in response to an Enforcement Bureau investigation, the FCC proposed a forfeiture of
$1.48 million against Silv Communication for "slamming" violations -- changing consumers'
telecom carriers without proper authorization.
The Enforcement Bureau launched an investigation of the company based on information
received from a whistleblower. In today's order, the Commission finds that Silv committed 25
slamming violations, and concludes that the volume of complaints against Silv reflects a
systemic problem meriting a substantial penalty.
The Commission found that many of the violations were particularly egregious because they
involved intentional and misleading marketing practices. In particular, the Enforcement
Bureau's investigation determined that Silv failed to take timely action when it learned that its
telemarketer was misrepresenting its identity to consumers in a dozen cases stating that it was
calling on behalf of their current carrier to offer lower rates or simply to verify account
information. In those instances involving deceptive practices, the Commission doubled the usual
forfeiture for slamming from $40,000 to $80,000.
A detailed fact sheet on slamming, which includes information on how to file a complaint, is
available on the Commission's website at
The full text of the Notice of Apparently Liability for Forfeiture is available on the FCC's


Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, Word Document, or as plain text.


You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.