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FCC Proposes $5 Million Forfeiture Regarding Prepaid Calling Cards

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Released: October 2, 2012

Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.


Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).



October 2, 2012
Neil Grace (202) 418-0506



Prepaid Calling Card Forfeitures Total $30 Million in Past Year against Six Carriers;

FCC Warns Consumers to Beware of Deceptive Prepaid Calling Card Schemes

Washington, D.C. –The Federal Communications Commission’s Enforcement Bureau has proposed a $5
million forfeiture against NobelTel, LLC for deceptively marketing prepaid calling cards to consumers.
With this latest enforcement action, the FCC has now proposed forfeitures totaling $30 million against six
carriers within the past year to combat the deceptive marketing of prepaid calling cards. Such cards are
commonly sold in convenience stores and gas stations across the country.
In each of the six enforcement actions to date, the FCC’s Enforcement Bureau found that the carrier
targeted immigrant populations, and claimed that buyers could make hundreds or thousands of minutes of
telephone calls to their native countries for just several dollars. However, the FCC’s Enforcement Bureau
discovered that buyers could make calls for only a fraction of those minutes, due to the carriers’
assessment of various fees that are not clearly and conspicuously disclosed.
FCC Chairman Julius Genachowski said, “As this action makes clear, we remain vigilant in our effort to
crack down on prepaid calling card scammers who engage in deceptive marketing. Millions of
Americans depend on prepaid calling cards to connect with family and friends around the world, and the
FCC will not tolerate predatory schemes that include unfair or unclear fees. The Commission will
continue to monitor marketing activities around prepaid calling cards – and will not hesitate to take
decisive action when warranted.”
To illustrate the kind of practices at issue, the Commission observed in the case against NobelTel, LLC
that a $2 card marketed as offering 400 minutes of calls to Mexico might be exhausted after just one 10-
minute call. This is due to different fees, such as “daily” and “hang-up” fees, that might be assessed after
the call was completed. The card advertising contained disclosures, but only in small type and without
clarity about when the fees would and would not apply. According to the FCC, the only possible way
consumers might be able to make calls of 400 minutes was if they made a single call of that length –
almost seven hours.
To continue to heighten public awareness of these practices, and to warn carriers about the consequences
of engaging in them, the FCC is also releasing an Enforcement Advisory about deceptive marketing of
prepaid calling cards, in both English and Spanish.
For further information, contact Richard A. Hindman at (202) 418-7320. News and other information
about the FCC is available at

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