Skip Navigation

Federal Communications Commission

English Display Options

Commission Document

Genachowski Announces 100,000 New Broadband-Enabled Jobs

Download Options

Released: August 4, 2011

Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.


Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).



August 4, 2011
Neil Grace, 202-418-0506

FCC Chairman Genachowski Announces 100,000 New Broadband-Enabled

Call Center Jobs with Business Leaders

Genachowski makes Jeffersonville, Indiana first stop in a national "American Innovation Tour" to

spotlight and promote the benefits of broadband across the country
Washington, D.C. FCC Chairman Julius Genachowski today joined business leaders from Jobs4America a
coalition of call center companies -- in Jefferson, Indiana, to announce the creation of 100,000 new
broadband-enabled, call center jobs over the next two years in the U.S., helping to revive some
communities hardest hit by the economic downturn
. Many of these call center jobs will be brought on-
shore from foreign countries and can be performed at a new cell center or through connectivity at home.
Broadband deployment and adoption has been a central focus of the Genachowski FCC. Working with the
private and public sectors, millions of Americans are experiencing the benefits of broadband more jobs,
better education, enhanced public safety, and quality health care.
An average of 4,000 call center jobs are being created each month in the U.S. In the second quarter of 2011,
over 18,000 new call center jobs were created in the U.S. Chairman Genachowski announced today that 175
new jobs will come to Jeffersonville, Indiana including jobs that can be performed at home to benefits people
with disabilities or working parents who need more flexibility. Call center employees will handle customer
service calls for companies like BJ's Wholesale Club and Charbroil.

Chairman Genachowski said,

"This initiative involves meaningful job creation that will have a meaningful
impact across America. Bringing broadband to your town and home in the 21st century is like bringing in
electricity in the 20th connecting you and your community to the larger economy and opening up new worlds
of commerce and opportunity."
"We are in the midst of a broadband evolution that is transforming the notion of the traditional contact center,"
said ACCENT CEO Tim Searcy. "Thanks to the advancements brought on by the FCC under Chairman
Genachowski's leadership, ACCENT is creating 2,000 new jobs that will utilize broadband technology to
enable multichannel customer service across phone, online and social media. Through the expansion of
broadband, our engagement specialists now have the flexibility to perform these new jobs at our engagement
centers or through connectivity at home."
For more information, visit:

Note: We are currently transitioning our documents into web compatible formats for easier reading. We have done our best to supply this content to you in a presentable form, but there may be some formatting issues while we improve the technology. The original version of the document is available as a PDF, Word Document, or as plain text.


You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.