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NTT DOCOMO USA Pays $100,000 To Settle Hearing Aid Compatibility Probe

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Released: September 25, 2013

Federal Communications Commission

News Media Information 202 / 418-0500

445 12th Street, S.W.


Washington, D. C. 20554

TTY: 1-888-835-5322

This is an unofficial announcement of Commission action. Release of the full text of a Commission order constitutes official action.
See MCI v. FCC. 515 F 2d 385 (D.C. Circ 1974).




September 25, 2013
Mark Wigfield, 202-418-0253




NTT DOCOMO USA, Inc. Makes Voluntary Payment of $100,000;

Will Implement Robust Compliance Plan

Washington, D.C.

Wireless carrier NTT DOCOMO USA, Inc. has agreed to pay $100,000 to settle an
Enforcement Bureau investigation into whether the company complied with FCC rules designed to ensure
the availability of hearing aid-compatible phones in the marketplace.
The settlement reached today also requires that NTT DOCOMO USA, Inc. implement a robust and
meaningful compliance plan that includes new operating procedures, comprehensive training of employees
and agents, and additional reporting requirements.
"Enabling consumers with disabilities to participate fully in the wireless technology revolution is one of our
highest priorities," said Acting FCC Chairwoman Mignon Clyburn. "Today's enforcement action
underscores our continuing commitment to ensuring that these consumers are not left behind and that they
can broadly leverage advanced technologies and utilize the latest wireless devices."
Acting FCC Enforcement Bureau Chief Robert H. Ratcliffe added, "We will continue to hold wireless
companies and manufacturers accountable, and we urge companies who discover violations to take prompt
and meaningful remedial action."
The settlement with NTT DOCOMO USA, Inc. is the latest in a series of hearing aid compatibility
enforcement actions taken during 2013, valued at more than $1.4 million. Recent actions include:
DOCOMO Pacific, Inc. ($65,000); Kyocera Communications, Inc. ($12,000); Airadigm Communications,
Inc. ($260,000); TeleGuam Holdings, LLC and Pulse Mobile, LLC ($280,000); Puerto Rico Telephone
Company, Inc. ($650,000); and Cordova Wireless Communications, LLC ($35,000).
To facilitate the Commission's goal of unfettered access to advanced wireless services by persons with
disabilities, the Commission's hearing aid compatibility rules, among other things, specify technical
standards that digital wireless handsets must meet to ensure compatibility with hearing aids. The rules also
establish deadlines by which wireless telecommunications carriers and handset manufacturers are required
to offer specified numbers or percentages of hearing aid-compatible digital wireless handsets and to report
their progress to the Commission.
The NTT DOCOMO USA, Inc. consent decree is available at The other referenced hearing aid
compatibility enforcement actions are available at

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