Find out about actions taken by the FCC and other agencies to protect consumers:

Working For You

Have a problem? Learn how to file a complaint with the FCC:

Resolving a Problem

Discover additional information on consumer issues and agencies that can assist you:



About Us . . .

The Telecommunications Consumers Division is focused on protecting consumers from fraudulent, misleading and other harmful practices involving telecommunications.     The functions performed within the Division include:
  • Investigating the practices of companies engaged in various telecommunications-related activities, including common carriers, manufacturers of telecommunications equipment, telemarketers and other companies utilizing telecommunications equipment for unsolicited advertisements
  • Resolving formal complaints brought by consumers, including those involving the accessibility of telecommunications services and equipment to persons with disabilities
  • Establishing guidelines for companies in areas such as advertising to ensure that consumers are able to make informed choices about telecommunications services
  • Consulting with internal and external organizations to ensure that FCC rules provide the maximum protection for consumers

Key People

  • Chief: Kristi Thompson
  • Deputy Chief: Sharon Lee
  • Deputy Chief: David Valdez
  • Deputy Chief: Parul Desai

Contact Us

Phone:   (202) 418-7320
Fax:   (202) 418-2644
(202) 418-7223