2022 - 2023 State Recertification

2017 - 2018 State Recertification

TRS Complaint Log Summaries

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

2009

2008

2007

Programs

TRS Telephone Numbers:

(Service Provider: Hamilton Relay)
Customer Service #: 1-800-720-3480 (TTY) and 1-800-729-3479 (Voice)

  • 711 (V/T)
  • 1-800-439-2370 (T)
  • 1-800-439-0183 (V)
  • 1-866-645-9870 (STS)
  • 1-866-887-6619 (VCO)
  • 1-866-930-9252 (Spanish Access #)

Contact for TRS Complaints:

Monna Wallace, MassRelay Administrator
Massachusetts State 9-1-1 Department
151 Campanelli Drive, Suite A
Middleborough, MA 02346
Phone: 508-828-2911
Email: Monna.Wallace@mass.gov

-Or-

Massachusetts Department of Telecommunications and Cable
1000 Washington Street, Suite 600
Boston, MA 02118-6500
Phone: 617-305-3580
Consumer Line: 800-392-6066 (MA only toll-free)
Fax: 617-988-8288
Website: https://www.mass.gov/dtc

-OR-

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

Updated:
Friday, November 3, 2023