The Telecommunications Consumers Division is focused on protecting consumers from fraudulent, misleading and other harmful practices involving telecommunications. The functions performed within the Division include:
- Investigating the practices of companies engaged in various telecommunications-related activities, including common carriers, manufacturers of telecommunications equipment, telemarketers and other companies utilizing telecommunications equipment for unsolicited advertisements
- Resolving formal complaints brought by consumers, including those involving the accessibility of telecommunications services and equipment to persons with disabilities
- Establishing guidelines for companies in areas such as advertising to ensure that consumers are able to make informed choices about telecommunications services
- Consulting with internal and external organizations to ensure that FCC rules provide the maximum protection for consumers
Key People
Chief: Vacant
Deputy Chief: Sharon Lee
Deputy Chief: Kristi Thompson
Assistant Chief: Kimberly Wild
Assistant Chief: Josh Zeldis
Senior Enforcement Analyst: Johnny Drake
Special Advisor: Mary Romano
Deputy Chief: Kristi Thompson
Assistant Chief: Kimberly Wild
Assistant Chief: Josh Zeldis
Senior Enforcement Analyst: Johnny Drake
Special Advisor: Mary Romano
Contact Us
Phone: (202) 418-7320
Fax: (202) 418-2644
(202) 418-7223
- Find out about actions taken by the FCC and other agencies to protect consumers:
Working For You - Have a problem? Learn how to file a complaint with the FCC:
Resolving a Problem - Discover additional information on consumer issues and agencies that can assist you:
Resources