Skip Navigation

Federal Communications Commission

English Display Options


Rural Call Completion Workshop

October 18, 2011, 9:00 AM - 12:15 PM EDT
Commission Meeting Room, 445 12th Street, S.W., Washington, DC

On Sept. 26, the FCC announced the creation of the Rural Call Completion Task Force to investigate and address the growing problem of calls to rural customers that are being delayed or that fail to connect. The Release noted that the Task Force would hold a workshop on October 18 to identify specific causes of the problem and to discuss potential solutions with key stakeholders. The Agenda for the workshop follows.

9:15 am Opening Remarks

9:30 – 10:30 am Panel One: Rural Call Completion Problems - Causes and Effects

  • Jeff Goldthorp, Associate Chief, Public Safety and Homeland Security
Discussion Topics:
  • Analysis of symptoms and scope of problem based upon data collected
  • Effects on customers
  • Possible causes, including roles of least-cost routing, wireless call quality,
  • IP-based technology interoperability, and incidence of intentional call blocking
  • Robert Gnapp, NECA
  • Fritz Hendricks, Onvoy Voice Services
  • Denny Law, Golden West Telecommunications
  • Dave Lewis, ANPI / Zone Telecom
  • Kim Meola, AT&T Services, Inc.
  • Dale Merten, Toledo Telephone
  • Tami Spocogee, PAETEC

10:30 – 10:45 am Question and Answer Session with Panel

10:45 – 11:00 am Break

11:00 – 12:00 pm Panel Two: How Can Rural Call Completion Problems be Addressed

  • Deena Shetler, Associate Chief, Wireline Competition Bureau, FCC
Discussion Topics:
  • Facilitating information sharing among carriers
  • Least cost routing contracts requirements
  • Industry-consensus solutions including best practices, interoperability and performance profiles, and new technical standards
  • Possible regulatory solution
  • Scott Booth, Verizon
  • Jill Canfield, NTCA
  • Martin Corso, TDS Telecommunications Corp.
  • Penn Pfautz, AT&T Services, Inc.
  • Rick Ratliff, Sprint

12:00 – 12:15 pm Question and Answer Session with Panel

Related Materials



You are leaving the FCC website

You are about to leave the FCC website and visit a third-party, non-governmental website that the FCC does not maintain or control. The FCC does not endorse any product or service, and is not responsible for, nor can it guarantee the validity or timeliness of the content on the page you are about to visit. Additionally, the privacy policies of this third-party page may differ from those of the FCC.