The Federal Communications Commission regularly receives complaints from consumers on a wide variety of telecommunications issues.  You should always try to resolve the problem first with the company whose products, services or billing are at issue.  However, if that does not succeed, you may file a complaint with the FCC.

The easiest way to file your complaint is by completing our online complaint form. After you hit “submit,” you will be given a tracking number.  The FCC will coordinate with the service provider identified in your complaint.  If you do not hear back from your service provider within 40 days, please call us at the telephone number below with your tracking number for a status check.

You also can file your complaint by calling 1-888-CALL-FCC (1-888-225-5322) (voice) or 1-888-TELL-FCC (TTY); or through surface mail at:

Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554

Before you file your complaint, we encourage you to read more about the issues so you understand what the FCC can and can not do to help you.  Here are some of the issues within the FCC’s jurisdiction that are commonly the subject of inquiries and complaints:

Do-Not-Call Lists
Unwanted Faxes and Telemarketing
Bill Shock
Affordable Phone Service (Lifeline/Linkup)
Cable TV
Closed Captioning

The FCC can not help you with some types of complaints.  For example, the FCC does not process complaints about equipment such as cell phones or complaints involving third party billers such as ringtones or voicemail services.  We also can not process complaints about your local telephone company.  Cable TV service complaints are handled by your local cable franchise authority.  Satellite TV billing and service issues are handled by your State Attorney General’s office and the Federal Trade Commission.

For legal reasons, most consumer complaints are called “informal complaints.”  Even though the process is called “informal”, we take these complaints very seriously and they receive substantial attention and consideration.  The informal complaint process, however, has no filing charge, requires no complicated legal procedures, and does not require you to appear before the FCC.

Also, see our consumer guide "Filing an Informal Complaint".

Tuesday, December 8, 2015 - 8:45am