2017 - 2018 State Recertification

TRS Complaint Log Summaries









TRS Telephone Numbers:

(Service Provider: Sprint)

To make a Minnesota Relay call, dial 7-1-1. Once connected to the relay service, tell the CA the type of relay call you wish to make. Or, you may dial the specific toll-free number for the type of relay service.

  • 1-800-627-3529 (Voice, TTY, ASCII, HCO)
  • 1-877-627-3848 (STS)
  • 1-877-627-3024 (VCO)
  • 1-866-855-4611 (2-Line VCO)
  • CapTel: If you wish to contact a person who uses a single-line CapTel phone, dial: 1-877-243-2823.
  • 1-877-627-5448 (Spanish)
  • Website: www.mnrelay.org

Customer Service Numbers:


Sprint 24-hour Customer Service:

1-800-676-3777 (Voice/TTY)
1-877-787-1989 (Speech-to-Speech)
1-800-676-4290 (Spanish Voice/TTY)
1-866-931-9027 (VCO)
1-877-877-3291 (Fax)
Email: sprint.trscustserv@sprint.com
Online: www.sprintrelay.com/contact_us/index.php



CapTel's 24-Hour Customer Service (excluding Holidays):

1-888-269-7477 (Voice)
1-800-482-2424 (TTY)
1-866-670-9134 (Spanish)
1-608-238-3008 (Fax)
Email: CapTel@CapTel.com
Online: www.captel.com/contact-us.php


Minnesota Relay Outreach Office

651-602-9005 or 1-800-657-3775 (Voice)
1-888-206-6555 (TTY)

Contacts for TRS Complaints:

Rochelle Garrow, TAM Administrator
Minnesota Department of Commerce
85 Seventh Place East, Suite 280
St. Paul, MN 55101-2198
Telephone numbers: 651-539-1884/800-657-3599 (voice)
Email mn.relay@state.mn.us
Website: www.mnrelay.org

To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.

Thursday, January 4, 2018