The Telecommunications Consumers Division is focused on protecting consumers from fraudulent, misleading and other harmful practices involving telecommunications. The functions performed within the Division include:

  • Investigating the practices of companies engaged in various telecommunications-related activities, including common carriers, manufacturers of telecommunications equipment, telemarketers and other companies utilizing telecommunications equipment for unsolicited advertisements
  • Resolving formal complaints brought by consumers, including those involving the accessibility of telecommunications services and equipment to persons with disabilities
  • Establishing guidelines for companies in areas such as advertising to ensure that consumers are able to make informed choices about telecommunications services
  • Consulting with internal and external organizations to ensure that FCC rules provide the maximum protection for consumers

Key People

Chief: Vacant Deputy Chief: Sharon Lee
Deputy Chief: Kristi Thompson
Assistant Chief: Kimberly Wild
Assistant Chief: Josh Zeldis
Senior Enforcement Analyst: Johnny Drake
Special Advisor: Mary Romano

Contact Us
Phone: (202) 418-7320
Fax: (202) 418-2644
(202) 418-7223

  • Find out about actions taken by the FCC and other agencies to protect consumers:
    Working For You
  • Have a problem? Learn how to file a complaint with the FCC:
    Resolving a Problem
  • Discover additional information on consumer issues and agencies that can assist you: