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Programs
- Rolka Loube Associates
- National Association of State Relay Administrators (NASRA)
- Telecommunications Equipment Distribution Program Association (TEDPA)
- Telecommunications Devices Access Program ("TDAP")
Monique Brazelton, Program Manager
Tennessee Public Utility Commission
Andrew Jackson Building
502 Deaderick Street, 4th Floor
Nashville, TN 37243
Phone: 615-770-6879 or 1-800-342-8359
TTY: 1-888-276-0677
Fax: 615-741-8953
Web Access: www.state.tn.us/tra
Click on Consumer Services Division on the left, then select TDAP. (Applications can be printed out, completed and mailed in.)
Program Description:
TDAP distributes assistive telecommunications devices to Tennessee residents that are certified to be deaf, hard-of-hearing, vision and hearing disabled, and speech disabled. The equipment distributed is free of charge to qualified Tennesseans and will be delivered to their residence via UPS from the vendor.
Qualifications: An application must be completed.- The applicant's condition must be certified by a licensed medical professional such as, their doctor, the medical care provider, an audiologist, etc.
- The applicant must provide proof of residency such as, a copy of his/her drivers license, voters registration or utility bill showing actual residence address and not a PO Box.
- The applicant must be able to use the device or accept training.
- Limited income, receipt of assistance/subsistance or other conditions as listed on the application may qualify the applicant for priority placement on the distribution list as devices are otherwise issued on a first come first served basis.
- Issued devices are considered a permanent loan. There are some provisions for return of the device such as moving out of the state. All maintenance and repair activity is the responsibility of the recipient.
TRS Telephone Numbers:
(Service Provider: T-Mobile Accessibility)
Email: access@t-mobile.com
Website: www.tennrelay.com and www.tenncaptel.com
Address: P.O. Box 29230, Shawnee Mission, KS 66201-9330
Customer Service: 866-503-0262 (voice, tty, ascii)
- T-Mobile Accessibility Customer Service #'s:
- TTY: 800-676-3777
- Voice: 800-676-3777
- Voice Carryover (VCO): 866-931-9027
- Spanish: 800-676-4290
- Speech-to-Speech (STS): 877-787-1989
Tennessee Relay Service Access Numbers:
- General: 711
- TTY: 800-848-0298
- Voice: 800-848-0299
- Speech to Speech (STS): 866-503-0264
- Spanish: 866-503-0263
- Tennessee Relay Service Customer Service: 866-503-0262
Contact for TRS Complaints:
Lisa Cooper, Chief, Consumer Services Division
Tennessee Regulatory Authority
Andrew Jackson Building
502 Deaderick Street, 4th Floor
Nashville, TN 37243
Tel: 615-770-6868
Email: lisa.cooper@tn.gov
Monique Brazelton, Program Manager
Tennessee Regulatory Authority
Andrew Jackson Building
502 Deaderick Street, 4th Floor
Nashville, TN 37243
Tel: 615-741-2904
Email: monique.brazelton@tn.gov
To update changes in contact/service provider information, please send an email listing changes to TRS_POC@fcc.gov so that this page can be updated accordingly.
T-Mobile Accessibility Customer Service #'s: TTY: 800-676-3777 Voice: 800-676-3777 Voice Carryover (VCO): 866-931-9027 Spanish: 800-676-4290 Speech-to-Speech (STS): 877-787-1989 Email: access@t-mobile.com