Broadband Consumer Labels 3rd Virtual Public Hearing

1:30 pm EDT
Online Only

The FCC held the third of a series of virtual public hearings as a part of its broadband consumer labels rulemaking proceeding on May 25, 2022, 1:30 p.m. ET.  The hearings were held to assess how consumers evaluate Internet service plans and whether current disclosures are sufficient.

The hearing was streamed free to the public at and be recorded and archived on the FCC’s website.

The third hearing focused directly on the experiences of digital navigators working with consumers to select broadband plans, Federal agency representatives discussing lessons learned from existing Federal Government labels, and advocates working to meet the needs of the disability community while exploring how information is conveyed and considered by consumers.


1:30 - 1:45 p.m. Welcome Remarks and Overview

  • Alejandro Roark, Chief, Consumer and Governmental Affairs Bureau
  • Commissioner Brendan Carr, FCC
  • Commissioner Nathan Simington, FCC

1:45 - 2:15 p.m. Roundtable with Broadband Navigators from Around the Country

  • Alejandro Roark, Chief, Consumer and Governmental Affairs Bureau
  • Emily Chi, Director, Asian Americans Advancing Justice | AAJC
  • Magdelena Wittenzellner, Digital Navigator, East Hartford Public Library
  • Alexandra Arrington, Digital Navigator, Digital Charlotte
  • Brent Wilkes, Senior Vice President, Hispanic Federation

2:15 - 2:30 p.m. U.S. Food and Drug Administration Nutrition Labels

  • Zac Champ, Chief of Staff, Consumer and Governmental Affairs Bureau
  • Pedro A. Cruz, Consumer Safety Officer, U.S. Food and Drug Administration

2:30 - 2:45 p.m. U.S. Environmental Protection Agency Fuel Economy Labels

  • Zac Champ, Chief of Staff, Consumer and Governmental Affairs Bureau
  • Britney McCoy, Director of the Climate Analysis and Strategies Center, U.S. Environmental Protection Agency

2:45 - 3:05 p.m. DRO Fireside Chat re: Accessibility

  • Suzy Rosen Singleton, Chief, Disability Rights Office, Consumer and Governmental Affairs Bureau
  • Raja Kushalnagar, Director, Information Technology Program, Accessible Human-Centered Computing, and Artificial Intelligence and American Sign Language Center; Professor, School of Science, Technology, Accessibility, Mathematics and Public Health; Gallaudet University
  • Clark Rachfal, Director of Advocacy and Governmental Affairs, American Council of the Blind

3:05 - 3:10 p.m. Wrap Up and Event Conclusion

  • Alejandro Roark, Chief, Consumer and Governmental Affairs Bureau

Questions in advance of or during the hearing can be submitted by sending an email to

The public hearings will be part of the record in response to the FCC’s recent Notice of Proposed Rulemaking which sought comment on a requirement that broadband providers display simple-to-understand labels that disclose, at the point of sale, accurate information about prices, introductory rates, data allowances, broadband speeds, and management practices, among other things. Information on the Commission’s work on broadband information labels, including relevant documents, is available at

The meeting streamed with open captioning and American Sign Language interpreting at Other reasonable accommodations for persons with disabilities are available upon request.  Include a description of the accommodation you will need and tell us how to contact you if we require additional information.  Make your request as early as possible.  Last minute requests will be accepted, but may be impossible to fulfill.  Send an e-mail to: or call the Consumer and Governmental Affairs Bureau at 202-418-0530 (voice).

For additional information about the webinar’s logistical details, please contact Deandrea Wilson, Consumer Education and Outreach Specialist, at  For additional information about the ongoing broadband consumer labels rulemaking, contact Erica H. McMahon, Consumer Policy Division, Consumer and Governmental Affairs Bureau, at (202) 418-0346 (voice) or e-mail at

Download the Public Notice announcing the hearing (PDF)