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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-6-5055

Number 9-6-5055
Priority Critical
Description Network Operators, Service Providers and Equipment Suppliers should establish and maintain (or contract for) a 24/7 emergency call center for internal communications. Ensure staff at this center has access to all documentation pertinent to emergency response and up to date call lists to notify appropriate personnel. The number to this call center should be appropriately published so personnel know where to report information.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Service Provider; Network Operator; Equipment Supplier
Keyword(s) Documentation;Emergency Preparedness;Network Operations;Physical Security Management;Procedures;Training and Awareness;