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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-7-0515

Number 9-7-0515
Priority Important
Description Role-based Mailbox: Network Operators and Service Providers should, for easy communication with subscribers and other operators and providers, use specific role-based accounts (e.g., abuse@provider.net, ip-request@provider.net) versus general accounts (e.g., noc@provider.net) which will help improve organizational response time and also reduce the impact of Spam.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Service Provider; Network Operator
Keyword(s) Cyber Security;Emergency Preparedness;Industry Cooperation;Network Operations;Policy;Procedures;Technical Support;
Reference/Comments See http://www.ietf.org/rfc/rfc2142.txt