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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-7-0561

Number 9-7-0561
Priority Important
Description Equipment Providers should provide timely documentation that is complete and easy-to-use. The availability of electronic media to customers for documentation is essential.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Equipment Supplier
Keyword(s) Documentation;Network Elements;Procedures;
Reference/Comments The operations and maintenance manual should give an overview of the system and identify procedures for regularly scheduled operations, including security administration (ref. GR-815, GR-1332) and should cover methods to recover from total and partial network element outages. In addition, the documentation should be clear on how to manage emergency and unforeseen situations, and include a technical support escalation process.