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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-7-0564

Number 9-7-0564
Priority Important
Description Equipment Suppliers should develop and update training for their products with a clear understanding of customer needs and human factors.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Equipment Supplier
Keyword(s) Documentation;Network Elements;Training and Awareness;
Reference/Comments Advanced training should be developed for personnel responsible for the technical support of various products, including operations supervisors, maintenance engineers, operational support personnel, communications technicians, and security administrators.