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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-7-0565

Number 9-7-0565
Priority Important
Description Equipment Suppliers should establish and use metrics to identify key areas and measure progress in improving quality, reliability, and security during product development and field life cycle.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Equipment Supplier
Keyword(s) Cyber Security;Documentation;Network Elements;
Reference/Comments This can be done as follows: request and use customer feedback, jointly perform detailed Root Cause Analysis for reported hardware failures, software faults and procedural errors, working together to establish reliability and performance field objectives.