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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-7-0588

Number 9-7-0588
Priority Highly Important
Description Network Operators, Service Providers and Equipment Suppliers should provide awareness training that stresses the services impact of network failure, the risks of various levels of threatening conditions and the roles components play in the overall architecture. Training should be provided for personnel involved in the direct operation, maintenance, provisioning, security and support of network elements.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Service Provider; Network Operator; Equipment Supplier
Keyword(s) Contractors and Vendors;Network Operations;Pandemic;Supervision;Training and Awareness;
Reference/Comments A successful program should educate its target audience on the technology, its benefits and risks, and the magnitude of traffic carried. The training might include the functionality and the network impact of failure of active and standby (protect) equipment in processors, interfaces, peripheral power supplies, and other related components, and the identification of active and standby (protect) units. Special emphasis should focus on the systematic processes for trouble isolation and repair.