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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-7-0589

Number 9-7-0589
Priority Highly Important
Description Network Operators, Service Providers, and Equipment Suppliers should establish a minimum set of work experience and training courses which must be completed before personnel may be assigned to perform maintenance activities on production network elements, especially when new technology is introduced in the network.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Service Provider; Network Operator; Equipment Supplier
Keyword(s) Contractors and Vendors;Supervision;Training and Awareness;
Reference/Comments This training should stress a positive reinforcement of procedures at all times. This training should also emphasize the steps required to successfully detect problems and to isolate the problem systematically and quickly without causing further system degradation. Lack of troubleshooting experience and proper training in trouble detection and isolation usually prolongs the trouble detection and isolation process. Special emphasis should be placed on maintaining and troubleshooting problems related to system power equipment which can add significant delay to restoration activities.