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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-8-8555

Number 9-8-8555
Priority Critical
Description Recovery from Lack of an Incident Communications Plan: If an incident occurs and a communications plan is not in place, Service Providers, Network Operators, and Equipment Suppliers should, depending on availability of resources and severity of the incident, assemble a team as appropriate:
·         In person
·         Conference Bridge
·         Other (Email, telephonic notification lists)
Involve appropriate organizational divisions (business and technical)
·         Notify Legal and PR for all but the most basic of events
·         PR should be involved in all significant events
·         Develop corporate message(s) for all significant events – disseminate as appropriate
If not already established, create contact and escalation procedures for all significant events.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Service Provider; Network Operator; Equipment Supplier
Keyword(s) Business Continuity;Cyber Security;Disaster Recovery;Emergency Preparedness;Network Operations;