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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-8-8901

Number 9-8-8901
Priority Highly Important
Description ISP Provision of Educational Resources for Computer Hygiene / Safe Computing:
ISPs should provide or support third-party tutorial, educational, and self-help resources for their customers to educate them on the importance of and help them practice safe computing. ISPs’ users should know to protect end user devices and networks from unauthorized access through various methods, including, but not limited to:

• Use legitimate security software that protects against viruses and spywares;
• Ensure that any software downloads or purchases are from a legitimate source;
• Use firewalls;
• Configure computer to download critical updates to both the operating system and installed applications automatically;
• Scan computer regularly for spyware and other potentially unwanted software;
• Keep all applications, application plug-ins, and operating system software current and updated and use their security features;
• Exercise caution when opening e-mail attachments;
• Be careful when downloading programs and viewing Web pages;
• Use instant messaging wisely;
• Use social networking sites safely;
• Use strong passwords;
• Never share passwords.
Network Type(s) Internet/Data
Industry Role(s) Service Provider
Keyword(s) Cyber Security;Intrusion Detection;Training and Awareness;
Reference/Comments More information can be found at:
National Cyber Security Alliance -
OnGuard Online -
Department of Homeland Security -
StopBadware – Security -
Verizon Safety & Security -
Qwest Incredible Internet Security site:

Note that the Best Practices in this grouping are primarily aimed at ISPs that provide service to consumer end-users on residential broadband networks, but may be applicable to other users and networks as well.