|Description||Notification Information to End Users:
ISPs should ensure that botnet notifications to subscribers convey critical service information rather than convey advertising of new services or other offers.
|Industry Role(s)||Service Provider|
|Keyword(s)||Cyber Security;Intrusion Detection;|
|Reference/Comments||This best practice is to help ensure that the notification message is not confused with other communications the customer may receive from the provider and help underscore the seriousness of the situation.
Note that the Best Practices in this grouping are primarily aimed at ISPs that provide services to consumer end-users on residential broadband networks, but may be applicable to other users and networks as well.