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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-9-0569

Number 9-9-0569
Priority Highly Important
Description Network Operators, Service Providers, and Public Safety should consider using the Public Switch Telephone Network (PSTN) as a backup to dedicated trunks for the 9-1-1 network during periods of network failure. In cases where the ability to deliver 9-1-1 calls to the Public Safety Answering Point (PSAP) through normal routing is interrupted by a failure (not all trunks busy conditions) consider forwarding the call over the PSTN to a telephone number specified and answered by Public Safety authorities. It is desirable for that specified telephone number to be a type that can provide the original Caller ID/Automatic Number Identification (ANI).
Network Type(s) Cable; Internet/Data; Wireline
Industry Role(s) Service Provider; Network Operator
Keyword(s) Essential Services;Facilities - Transport;Network Design;Network Interoperability;Network Operations;Procedures;Public Safety Service;
Reference/Comments This best practice does not propose that any 9-1-1 call delivery stakeholder bypass acceptable congestion control techniques commonly applied within the industry for 9-1-1 calls.