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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-9-0901

Number 9-9-0901
Priority Highly Important
Description Voice over Internet Protocol (VoIP) Service Providers (VSP) should conduct extensive 9-1-1 call-through testing for environments that have a high user capacity (e.g., university campuses, large commercial enterprise campuses, and densely populated multi-tenant buildings/complexes) to immediately reduce the risk of misrouting a block of callers at a particular facility and in turn reduce the liability for those same entities.
Industry Role(s) Network Operator
Keyword(s) Public Safety Service;
Reference/Comments Remarks/Comments section:Because the "originating end user" customers are also stakeholders in the success of a 9-1-1 call, they should also participate in testing with the VSP. This best practice is also applicable to legacy private branch exchange (PBX) environments; the PBX service provider should perform the extensive call-through testing steps.