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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-9-1009

Number 9-9-1009
Priority Highly Important
Description Network Operators, Service Providers, Equipment Suppliers, and Public Safety should regularly conduct exercises that test their Disaster Recovery Plans. Exercise scenarios should include natural and man-made disasters (e.g., hurricane, flood, nuclear, biological, and chemical).
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Service Provider; Network Operator; Equipment Supplier
Keyword(s) Business Continuity;Emergency Preparedness;Network Operations;Training and Awareness;
Reference/Comments The exercise should be as authentic as practical. Scripts should be prepared in advance and team members should play their roles as realistically as possible. While the staff must be well prepared, the actual exercise should be conducted unannounced in order to test the responsiveness of the team members and effectiveness of the emergency processes. Also, callout rosters and emergency phone lists should be verified. Early in the exercise, make sure everyone understands that this is a disaster simulation, not the real thing! This will avoid unnecessary confusion and misunderstandings that could adversely affect service. It is particularly important to coordinate disaster exercises with other Service Provider, Public Safety Providers and vendors. It is very important immediately following the drill to critique the entire procedure and identify lessons learned. These should be documented and shared with the entire team. See