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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-9-3204

Number 9-9-3204
Priority Highly Important
Description Public Safety and Government should work with Service Providers to educate the public on the proper use of N11 Access codes (e.g., 211, 311, 411 or 511 services) where available, such that it enables the 9-1-1 network and personnel to be exclusively focused on emergencies.
Network Type(s) Cable; Internet/Data; Wireless; Wireline
Industry Role(s) Service Provider
Keyword(s) Emergency Preparedness;Industry Cooperation;Liaison;Public Safety Service;
Reference/Comments Proper use of all N11 codes, including 9-1-1, prevents exhaustion of resources of emergency personnel on non-emergency situations.