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NORS -- CSRIC Best Practices Result

CSRIC Best Practices Result

Detailed Information for the Best Practice: 9-9-8068

Number 9-9-8068
Priority Critical
Description Service Providers, Network Operators, Public Safety, and Equipment Suppliers should develop and practice a communications plan as part of the broader Incident response plan identifying key players to include as many of the following items as appropriate: contact names, business telephone numbers, home telephone numbers, pager numbers, fax numbers, cell phone numbers, home addresses, internet addresses, permanent bridge numbers, etc. Notification plans should be developed prior to an event/incident happening where necessary. The plan should also include alternate communications channels (e.g., alpha pagers, internet, satellite phones, VOIP, private lines, smart phones) balancing the value of any alternate method against the security and information loss risks introduced.
Network Type(s) Cable; Internet/Data; Satellite; Wireless; Wireline
Industry Role(s) Service Provider; Network Operator; Equipment Supplier
Keyword(s) Cyber Security;Disaster Recovery;Emergency Preparedness;
Reference/Comments Alternate broadband communication path for coordination and management.