Few things rankle consumers as much as unwanted calls and texts. Thanks to the passage of the Telephone Consumer Protection Act, consumers can choose which calls they want and do not want. Yet, in order to maintain those protections, we must continue to close loopholes and empower consumers. The responsibility to protect consumers from robocalls that can be both costly and intrusive does not expire with changes in technology.
That's why I am proposing today the Commission crack down on robocalls, robotexts, and telemarketing calls – the number one source of consumer complaints at the FCC.
Last year alone, we received more than 215,000 complaints related to unwanted and intrusive calls and texts. The filer of one complaint detailed receiving 4,700 unwanted texts over a 6-month period. We've also seen reports of 27,809 unsolicited text messages over 17 months to one reassigned number, despite requests to stop the texts.
The Commission has received numerous petitions from companies – including bankers, debt collectors, app developers, retail stores, and others – seeking clarity on our consumer rules. I intend to use these petitions as an opportunity to empower consumers and curtail these intrusive communications.
I am proposing that the Commission rule on more than 20 pending petitions related to consumer protection and send one clear message: consumers have the right to control the calls and texts they receive, and the FCC is moving to enforce those rights and protect consumers against robocalls, spam texts, and telemarketing.
We will empower and protect consumers in a number of ways.
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