VoIP and 911 Service
December 31, 2014 (Updated)
Portable interconnected Voice over Internet Protocol (VoIP) services can be used from virtually any...
Understanding Wireless Telephone Coverage Areas
October 17, 2014 (Updated)
Background Wireless telephones work by communicating via radio waves using a system of base...
Troubleshooting Guide for Digital-to-Analog Converter Boxes and Digital Televisions
March 11, 2014 (Updated)
Background The digital television (DTV) transition refers to the switch from analog to digital...
Understanding Your Telephone Bill
February 4, 2015 (Updated)
Consumers sometimes find various charges and items on their monthly wireline or wireless...
Avoiding Bill Shock on Your Mobile Phone
December 30, 2014 (Updated)
Without automatic usage alerts, it can be hard to know when you're running up a high wireless bill...
Ten-Digit Numbering and Emergency Call Handling Procedures for Internet-Based TRS
May 23, 2011 (Published)
Background Since December 31, 2008, persons with hearing and speech disabilities using Video...
Surcharges for International Calls to Wireless Phones
November 6, 2015 (Updated)
Consumers should be aware that placing an international long distance call from your wireline...
Subscriber Signal Quality Standards
December 30, 2014 (Reviewed)
The FCC has technical quality standards that define a basic quality of service that cable...
Speech-To-Speech Relay Service
October 20, 2014 (Updated)
Speech-to-Speech (STS) is one form of Telecommunications Relay Service (TRS). TRS is a service...
Wireless Devices at Gas Stations
March 12, 2014 (Reviewed)
Background The Federal Communications Commission has been alerted to reports and rumors that...