Filing an Informal Complaint
January 29, 2015 (Updated)
The Federal Communications Commission gives consumers the opportunity to file informal complaints...
Dial 211 for Essential Community Services
May 20, 2011 (Published)
In many states, dialing “211” provides individuals and families in need with a shortcut through...
Children's Internet Protection Act
December 31, 2014 (Updated)
The Children's Internet Protection Act (CIPA) was enacted by Congress in 2000 to address concerns...
Calls Made From Payphones
March 31, 2014 (Updated)
Background In order to encourage competition and the continued availability of payphones,...
Caller ID and Spoofing
December 30, 2014 (Updated)
Caller Identification, or "Caller ID," allows you to identify a caller before you answer your...
Accidental 911 Calls from Wireless Phones Pose Risk to Public Safety
October 29, 2014 (Updated)
Unintentional 911 calls placed from wireless phones clog the phone lines that deliver 911 calls to...
Directory of Media Bureau Pages
October 18, 2011 (Published)
How can I learn more about the discontinuance of telecommunications service?
March 27, 2011 (Published)
There are important steps for consumers and companies when service is ending. If you are a...
Keeping Your Telephone Number When Changing Service Providers
February 4, 2015 (Reviewed)
Under the Federal Communications Commission's "local number portability" rules, you can switch...
How do I use 711 for Telecommunications Relay Service?
March 4, 2011 (Published)
The Federal Communications Commission (FCC) has adopted use of the 711 dialing code for access to...